Customer Service Administrator - Rugby, United Kingdom - Vanilla Recruitment (UK) Ltd

Vanilla Recruitment (UK) Ltd

Verified Company

Rugby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're delighted to be recruiting a skilled Customer Service Administrator on behalf of an innovative manufacturing company based in Rugby.

The successful applicant will ensure that an exceptional service is provided to commercial customers by generating quotes, processing orders, responding to enquiries and resolving issues promptly in order to maintain strong ongoing business relationshipswith a number of key accounts.

As Customer Service Administrator, you will have the following duties and responsibilities:

Processing customer enquiries, listening to their requirements and preparing detailed quotations
Following up customer sales quotations by taking actions to convert to customer sales
Receiving, logging and processing incoming orders through a variety of channels
Raising internal paperwork such as pick lists, delivery notes and delivery instructions where required
Liaising with customers proactively to advise them of despatch dates and any order delays ensuring customers are advised of any delays, offering alternatives where appropriate and amending orders as necessary
Arranging and progressing returns, and raising replacement orders where appropriate
Ensuring at all times that customers feel positive that enquiries and complaints will be dealt with efficiently
Making certain that all customer account data is recorded in a timely and precise manner

We're looking for a Customer Service Administrator with the following skills and experience:

Prior experience in a role which involved both customer service and a range of administrative duties, ideally within a manufacturing environment
Minimum of 5 GCSEs at Grade C or above, including Maths and English, or equivalent qualifications or experience
IT proficient, with the ability to use MS Word and Excel at an intermediate level or above
Excellent communication skills, both verbally and in written correspondence

Hours of work: