International Family Tracing Admin Support - Newcastle upon Tyne, United Kingdom - British Red Cross Volunteer

British Red Cross Volunteer

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why we want you:

Are you passionate about supporting people in crisis? We are looking for enthusiastic Admin volunteers who enjoy being part of a supportive team and are friendly and welcoming.

Our Admin volunteers support the team by uploading detailed information to the service casework management database and ensuring these records are up to date.

It's really important that information is entered accurately so that it is easier to put families back in touch.

You will also be calling service users to make appointments, sometimes with the help of an interpreter, as well as responding to telephone enquiries.

This can be a distressing time for people we are supporting, so as an Admin volunteer you will help to make people feel comfortable whether in person or over the telephone.

- Tasks: Keeping databases up to date- Phoning people to make appointments

Answering the phone, dealing with new enquiries and taking details, letting people know if we are unable to help them and signposting to appropriate organisations
Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants
IT literate and a willingness to learn and use the casework management database
Strong attention to detail and accuracy
Experience of working with complex and personal information
Able to volunteer in a multicultural environment
Can calmly support people who are in distress
Respect and follow our confidentiality policy
Keep the people we support at the heart of what you do
Benefits: Meet new people and be part of a supportive and inclusive team
A great opportunity to develop your existing skills and gain new ones
All training and induction for the role (there is no charge for training)
Reasonable preagreed travel expenses for the role including for attending training
An opportunity to be part of the world's largest humanitarian organisation and the knowledge that you are making a difference to people's lives