Ticketing Operations Coordinator - Wembley Stadium, United Kingdom - The Football Association

The Football Association
The Football Association
Verified Company
Wembley Stadium, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Football Association have an opportunity for a Ticketing Operations Co-ordinator to join the team on a 7 month Fixed Term contract to support the team during a busy and exciting events season.


  • The core job function is to assist the Ticketing Managers in the management of all ticketing elements for all events at Wembley National Stadium. FA Group Ticketing provides tailored services for many stakeholders, including The FA itself, external event owners and our own Club Wembley members. The postholder will assist the Ticketing Managers to deliver these requirements, in accordance with our agreed standard procedures, consistently ensuring the highest levels of record keeping and maintaining the safety and security of the ticketing provision.

What will you be doing?

  • Assist in the creation of ticket inventories.
  • Assist in ensuring the ticketing policies of each event holder are adhered to.
  • Assist in accurately configuring the ticketing system for each event.
  • Coordinate ticketing for special customer groups.
  • Ensure effective, timely and secure allocation, printing and dispatch of tickets to fulfil orders, maintaining accurate records at each stage of the process.
  • Ensure the secure collection and accounting of revenue.
  • Provide a highly efficient and customer focussed event day service including ticket sales, box office collections and handling customer service issues.
  • Assist with the preparation of accurate reports and analysis for event holders and The FA management.
  • Deliver exemplary service to both customers and event holders.
  • Liaise with inhouse and third party service providers.
  • Undertake any other duties considered to be within the scope and responsibility of the role.
  • Execute additional tasks as required in order to meet FA Group changing priorities.
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
  • As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

  • Essential for the role:
  • Significant experience in an administrative role
  • Experience in providing high standards of customer service
  • Excellent communication skills
  • Excellent organisation skills and ability to 'multitask'
  • Ability to process information accurately whilst under pressure
  • Ability to take ownership and show initiative
  • Enthusiasm as a team player
  • A positive and helpful attitude
  • Excellent attention to detail and accuracy
  • Beneficial to have:
  • Experience of working in a constantly changing environment and having to adapt appropriately
  • Proficient in Microsoft Office

What's in it for you?

  • We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a worldclass, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire highperforming England teams and leaders.
  • We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role.
But that is not all; we also have a range of exciting benefits, some of which can be found below:


  • Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
  • Free, nutritious lunches, at Wembley Stadium and St. George's Park.
  • Free private medical cover.
  • A contributory pension scheme.
  • An additional Thank You days leave, volunteering days as well as 25 days annual leave.
  • A hybrid working model offering greater flexibility.

Our Organisation

  • The Football Association [The FA] is the notforprofit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
  • The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's Adobe FA Cup, and the worldclass facilities of Wembley Stadium and St. George's Park,
    all with a purpose to Unite the Game and Inspire the Nation.
  • We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotel
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