Part Time Telephone Counselling Clinical Assessor - Bristol, United Kingdom - AXA

AXA
AXA
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

Description:


AXA offers a 24-hour Employee Assistance Programme service to its clients, and we are looking to expand our dynamic team of Telephone Counsellors on a permanent or fixed term basis.

As a Telephone Counsellor you'll carry out a psychological needs assessment with service users and recommend a clinically appropriate referral.

You'll work with a vast array of mild, to moderate mental health needs which will include stress, anxiety and depression; through to attachment difficulties, substance abuse, trauma and personality disorders.

Please note, this role does not include delivering on-going therapy.

However, that first call will be crucial to the client, so we expect high standards of ethical codes of practice.

Your clinical skills and training will be invaluable to make appropriate clinical recommendations.

You'll work from home with the requirement to travel to our Glasgow office about three times a year. Your travel expenses will be covered by AXA.


Working Hours & Shift Pattern:
Our service operates across a 24-hour period and we are open daily, all year round.

We're currently looking for overnight cover, where you would work a minimum of 22.5 hours per week to suit your commitments elsewhere.

This will consist of two overnight shifts and one day shift as a minimum. Shifts last 7.5 hours and do include bank and public holidays.


Induction & Training:
You'll receive a comprehensive induction to set you up for success in your new role. The induction period will last 3 weeks. You will be required to attend training at the Glasgow office for two weeks. Travel and accommodation costs will be covered by AXA, including a daily meal allowance.

Please be aware that if successful, we carry out PVG/DBS checks as part of our offer process.


Qualifications:


Essential
You are requited to have at least one of the following qualifications:

  • Counselling qualification (minimum level 4) degree or post graduate diploma with eligibility for BACP or BABCP registration. Counsellors should have 200 hours or more current or recent counselling experience, post qualification
  • Psychotherapy / Psychotherapeutic Counselling qualification with eligibility for UKCP Registration
  • Medical and healthcare professionals who have additional qualifications in mental health or counselling
  • Psychology degree plus a postgraduate qualification in counselling, therapy or applied psychology
  • Practitioner Psychologist registered with the HCPC
  • Registered Mental Health or Learning Disability Nurse

Please note:

Psycho-Drama or Art therapy qualifications are not appropriate on their own, but can be suitable if in addition to the above essential criteria.


Additional

  • Previous telephone counselling or timelimited assessment experience would be advantageous
  • Experience of working in an Employee Assistance Programme, corporate environment or large organisation is desirable.
  • Robust IT skills with the ability to work with multiple systems

What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of £26,900 £30,000 (prorata) dependent on experience
  • Annual company & performancebased bonus
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary)
  • 25 days annual leave
  • Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
  • Professional Membership
  • Paid Contribution to supervision
  • Continued professional development
  • AXA employee discounts
  • Gym benefits
LI-Remote #FeelgoodHealth


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers' health goals, we help them get there.

That could be getting someone physio for an injury that's holding them back or finding them the right specialist to take their treatment forward.

Our team are experts
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