Customer Service Advisor - Brierley Hill, United Kingdom - Pertemps Black Country Perms

Pertemps Black Country Perms

Verified Company

Brierley Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are very excited to be supporting a long-established local business who believes in powering the lives of our members, and no one understands the needs of our members more than our Customer Service Team.

As a Customer Services Advisor within our business, you'll quickly become one of the experts our members need.

Working from one of our dedicated branch sites, your day to day will be a bit like this:

" Developing relationships with our members and other stakeholders
" Supporting a diverse range of customers, complete day to day transactions; face to face or remotely including our online platform
" Taking ownership to resolve customer queries accurately and efficiently
" Keeping up to date with our products, policies and service expectations; and
" Working with a team of like-minded people who are #poweringlife
" Passionate about providing strong customer solutions -you'll be part of the team who does this most
" Approachable, helpful and member focussed - you'll put our members needs at the heart of everything you do
" Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley
" Flexible to go where our members need you most
" Eager to develop your knowledge. We like to continually develop our skills here
" Able to drive - we operate across 6 locations, so being able to pop between them will be part of the role
In Return
In return for providing a passionate and specialist service to our future, members and intermediaries, we offer:
" 35 hours a week contract
" Salary up to £20,017
" Basic holiday of 28 days (This is going up to 30 days in Bank holidays
" Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild)
" Pension contribution of up to 8% of salary
" Life assurance 4x salary
" Full Private Medical Insurance
" Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
All in all it is a great company to work for