Collections Advisor - Rochdale, United Kingdom - Recruitment Solutions (NW) Ltd

Recruitment Solutions (NW) Ltd
Recruitment Solutions (NW) Ltd
Verified Company
Rochdale, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Rochdale - Hybrid

Full time hours week


Consultants:
Sarah Duffy

Salary up to £27,000 + Great company benefits


We are currently working with a market leading Motor Finance provider, due to continued growth, our client is looking to appoint a Collections Advisor.


We are looking for an individual who is customer focused and must have experience in dealing with clients in financial difficulty.

No two calls will be the same, you will need to show a level of empathy and understanding of the clients needs.


Daily Tasks:

  • Look to agree appropriate and fair solutions for the customer considering their individual circumstances
  • Building repours with customers to ensure cases are handled appropriately
  • Managing your own workload
  • Ensuring customer queries are responded to in a timely manner
  • Maintain an uptodate knowledge of any laws and regulations

Person Specification:

  • Excellent telephone and customer service skills.
  • Strong background in a regulated collections environment
  • Experience working to and meeting KPI's
  • Act with integrity and empathetically
  • Strong negotiation, conflict resolution, time management skills.
  • Excellent IT skills.
  • Proactive approach to work.
  • Team player with strong communication skills both verbal and written.

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£27,000.00 per year


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Rochdale: reliably commute or plan to relocate before starting work (required)

Experience:

- accounting: 1 year (preferred)

- credit control: 1 year (preferred)


Work Location:
In person


Reference ID:

SD
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