Team Leader - Larbert, United Kingdom - Webhelp

Webhelp
Webhelp
Verified Company
Larbert, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Advisor

Location

  • Larbert, United Kingdom
    Language
  • English***
    Job Advert:Do you have customer service experience, and are you seeking a new opportunity in Falkirk? We are looking for a passionate and dedicated Team Leader for a fulltime role, offering an attractive salary and benefits package.


In this Team Leader role, you'll manage a team responsible for customer care while you motivate and guide a team of hardworking individuals to reach targets and strive for excellence in customer service.

As a Team Leader, you can expect to take on the following:

  • Ensure that team members perform in line with required customer service performance metrics
  • Manage workload in a timely and effective manner
  • Analyse customer feedback data
  • Pursue quality and assurance initiatives
  • Present recommendations for improvement

Additional requirements include:

  • Minimum 2 years' previous team management experience
  • PC literacy, fast typing and experience using appropriate software and systems
  • Clear credit, disciplinary and criminal records
  • Good interpersonal skills to motivate advisors and provide feedback in a positive, constructive way that will encourage performance improvement


As a vital member of our team, and in return for your expertise, inclusive approach and commitment, we will provide a favourable salary and the opportunity to take the next step in your career with a passionate and welcoming team.


Advance your career with our fun-loving inclusive community of more than 120,000 passionate people who work in over 60 countries delivering exceptional customer experiences for some of the world's leading brands.

Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better.

After applying, you will be sent a link to complete a quick online chat as the first step in the recruitment process.

This chat-based interview needs to be completed to be considered for shortlisting.
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