Operations Manager - Crickhowell, United Kingdom - Inspired Education

Inspired Education

Verified Company

Crickhowell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE SUMMARY:

Inspired students benefit from this unique global connectivity, in schools that are anchored in their local community.

With a holistic curriculum focus on the three pillars of academic excellence, sport and performing arts, the unique individuality of every student is unlocked, giving Inspired students transformative opportunities to achieve their full potential and to flourish.

Using state of the art digital technology, Inspired Schools online operates two established divisions - InterHigh, a non-selective fee paying online secondary school established in 2005 and B2B division serving other educational providers, schools, local authorities, and other public bodies under A21.

Inspired Schools Online are looking for an Operations Manager, to enable the delivery of day to day business processing.

You will be responsible for 2 key areas: 1. New Customer and 2. Family Liaisons.

Remote

Salary up to £40k

SAFEGUARDING

KEY RESPONSIBILITIES:

Management of the 3 key areas, reporting results into the Head of Operations
Managing the Operations Management team including objectives setting and review, work allocations, training, performance management and recruitment
Ensure KPIs are achieved to ensure excellent service to all customers.
Continue to drive the function to scale effectively using systems and technology to ensure utilisation of resources in the most effective and efficient manner. Drive business partnering across the organisation and key stakeholders and competitor analysis to ensure we stay market leading. 121s with management group to assess their performance. Continued coaching and development of managers for succession planning and building strong cultures within their own teams. Lead management meetings to guide the team towards common goals. Work closely with the Quality Assurance Manager to identify training needs and increase staff capability. Review and monitor operation trends and make informed decisions around capacity planning, including resource utilisation and annualised hours for peak periods. Enhancing customer retention and creating a best practice environment
Driving excellence and continuous improvement in all operational activities and process
Managing ad hoc strategic projects and rive customer satisfaction
Facilitate and enable cross organisational working

THE IDEAL CANDIDATE WILL HAVE:

NVQ level 5 / degree
Proven track record of working in a high volume, process customer environment. Experience of best practice Operational activities using call handling systems and online customer engagement
Proven experience of leading and motivating a team to deliver excellent results. Analytical, numerate, data oriented, results driven. Highly computer literate and proficient in all Microsoft office platforms
Flexible and adaptable
Excellent communication and interpersonal skills
Highly organised, efficient and the ability to multitask. Ability to be proactive and take the initiative whilst maintaining attention to detail. Highly professional and able to interact effectively at all levels. Ability to work under pressure and manage conflicting deadlines.
Highly Selfmotivated with a proactive approach and flexible in a busy changing environment.