Customer Service - Caerphilly, United Kingdom - Joseph Hughes Associates Ltd

Joseph Hughes Associates Ltd

Verified Company

Caerphilly, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service - Planner Administrator

Caerphilly area

Part Time role-8 hours per week Wednesday and Thursday afternoons

£11 per hour

Global Manufacturer

To provide prompt, accurate information and update customers of the order status.
To liase with Production and Purchasing to ensure customer requirements are fulfilled.
To assess customer requirements and recognize trends and/or patterns that may occur.
Entering of customer schedules and orders
To build excellent customer relations based on trust
To liase with MPS if customer requirements have exceeded normal guidelines
Provide quotes and identification of minimum order values
Introduce and maintain minimum order quantities and monitoring order value, particularly with after market/ smaller customers.
Production of report and update the daily shipment report
Analysis and maintenance of on time delivery report
Investigate and resolve price queries for customers
Investigate customer debit notes
Attendance to daily production meetings to provide up to date information on status, shipping details.
Attendance and input at New Production introduction meetings
Attend Customers to develop and maintain relationships

Additional Administrative Duties

General administrative duties as required by other departments

Travel to work from;

Caerphilly, Pontypridd, Taffswell, Bargoed, Pontypool, Bedwas

Job Types:
Part-time, Permanent

Salary:
£11.00 per hour

Benefits: