Claims Handler - Liverpool, United Kingdom - You Recruit Ltd
2 weeks ago
Description
CLAIMS HANDLER
PERMANENT
BOOTLE, LIVERPOOL
£25,000 - £40,000 DOE
What's on offer:
DAYS:
Monday - Friday
CONTRACT:
Permanent position
LOCATION:
Bootle, Liverpool
SALARY:
£25,000 - £40,000 DOE
What you'll be getting up too:
- Responsible for managing case load within the Housing Disrepair Department
- Discuss potential claims and provide an initial screening review on the telephone inline with the agreed criteria for new cases
- To review incoming information and establish a possible claim route
- Ensure all information is scanned and uploaded to the case management system
- Maintaining the case management system, making sure all workflow steps are correctly inputted
- Assess prospects and prepare letters of claim and advise on the evidence with the clients
- Prepare surveyors instructions and advise on the same
- Prepare claim documents and proceedings
- Deal with case as they proceed via the court process
- Ensure compliance with court deadlines and directions
- Liaise with Counsel, experts and any other third parties in an efficient and professional manner
- Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
- Be proactive and use initiative when presented with problems or issues
- Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
- Provide training and support to new members of the team
What we're looking for:
- Experience within Litigation is key for this role
- Experience in a similar role
- Excellent attention to detail
- Strong communication and negotiation skills
- Strong organisational skills
- Supervisory experience is desirable
- Excellent client care and customer service skills
- Ability to manage own volume workload via task management
- Ability to work as a team and independently
Job Type:
Permanent
Salary:
£25,000.00-£40,000.00 per year
Schedule:
- Monday to Friday
Work Location:
In person
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