Patient Care Coordinator - Newton Abbot, United Kingdom - Kingsteignton Medical Practice

Description

JOB DESCRIPTION

Job Title:
Patient Care Coordinator


Responsible to:
Operations Manager


Based at:
Kingsteignton Medical Practice


Job Summary:
A Care Coordinator will support the clinical teams by performing administration tasks, freeing up clinical time.

Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

Key Result Areas:

• Processing and filing all correspondence received in practices and prioritising for GPs in terms of actions, safety netting against potential delays due to workflow demand.
• Signposting correspondence to members of the practice multidisciplinary teams (MDT) as appropriate, such as clinical pharmacist etc.
• Identifying and extracting all relevant information and actions from clinical correspondence received.
• Data entry of relevant information from incoming correspondence, medical coding and filing on to patient medical records (e.g., diagnosis, investigations, results, history, medication etc.).
• Facilitating actions outlined in correspondence received, e.g., scheduling appointments, referrals, tests and follow up appointments of patients in a timely manner.
• Support the practices in identifying appropriate patient cohorts for targeted intervention.
• Work with practices to support delivery of any national and local targets with regard to the

GP contract e.g., Network Contract Direct Enhanced Service (DES).

• Undertaking quality improvement and change in practice. Assist with audits as required
• To support the Clinicians as a GP Buddy:
• liaising with patients thought not to be appropriate for the team and needing an alternative plan/appointment o Booking in patients who they know need a face-to-face visit without a call first o Following-up with previous patients they want to keep an eye on, either by checking records, hospital reports etc or phoning the patient directly o Calling patients to get more information to enable the team to prioritise effectively
• To help identify patients/or work with patients upon request by the clinicians that are ending up on their list due to a lack of home support/poor management of their condition

that need additional interventions which could include proactive calls from you, or involving the wider clinical team

• To help identify patients that may benefit from additional external/nonclinical support, such as Social Prescribers
• Organising & attendance at MDT meetings
• Taking of notes at MDT meetings & preparation of associated minutes
• Act as a role model within the Patient Services Team demonstrating support and motivation
• Promote positive relationships and good teamwork.
• Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the medical or management team.

Training and Development

• Demonstrate selfdevelopment through continuous professional development

Collaborating Working Relationships

• Work collaboratively with the PCN team
• Develop relationships and work closely with community, hospitals, pharmacy colleagues and the wider health system
• Liaise with other stakeholders for the collective benefit of patients
• Attend relevant network and practice meetings

_The list of duties as outlined is not intended to be exhaustive and may be adjusted periodically _

_after review and consultation. Undertake other duties that are required commensurate with the _

_role. _

Person Specification

Essential Desirable

Academic/Vocational GCSE grade A to C in English and Maths


Qualifications

• Excellent communication skills,
  Understanding of Medical both verbal and written

terminology and Readcoding:

• Numerate and literate, able to supply reports as required.
• Time Management and the ability to work under pressure and meet deadlines
• Interpersonal skills

Experience
Experience of working in Excellent SystmOne skills.

Primary Care or Health setting.


Qualities/
Self-motivated

Attributes

• Uses initiative
• This role requires a willingness to learn and work as part of team, as well autonomously.
• Solution focused and able to work to service specifications and targets.
• Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
• Works in a systemised, process driven way, able to handle and manage a high level of volume of tasks and information.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 37 per week


Salary:
£10.65-£12.92 per hour


Benefits:

• Company pension
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person

Application deadline: 23/06/2023


Reference ID:

KMPCC