Operations Desk Controller - Bristol, United Kingdom - Power Electrics (Bristol) Ltd

Description

Job Title:
Framework Operations Desk Controller

Reports to:
Utility Services Manager

Hours:
Full Time

Location:
Bristol

Job Purpose:

Power Electrics is the largest generator specialist in the South West.

The main focus of this role is to assist and support the Service Department and its team of generator service engineers, planning and scheduling customer servicing requirements.

You will be liaising with both internal and external customers, so good communication skills are essential.


KEY TASKS & MAIN DUTIES

• Process and arrange monthly Framework service jobs from the service due audit report
• Planning, scheduling and executing all Framework customer servicing requirements
• Responsible for organising Service Department engineers to respond to customer requirements whilst maximising the available resources
• Ensure that all engineering resource is allocated in an efficient and profitable manner
• Ensure all Framework customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services
• Raise Framework repair quotations after the service visits, when required
• Ensuring all Framework service level agreements (SLAs) are met in a timely manner
• On receipt of order, arrange Framework customer breakdown repairs and order parts by liaising with the Service Sales team
• Liaise with the Parts Department to obtain the parts for planned and unplanned service visits
• Provide support to Field Service Engineers to ensure tasks are completed. This may involve out of hours working
• Produce Risk Assessments and Method Statements for Service works

All employees are expected to comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy; and comply with all aspects of the company ISO 9001:2015 procedures, proactively contributing to the company's continuous improvement programme.

SKILLS AND EXPERIENCE

1. Good understanding of generators is
essential

• Excellent organisational and communications skills required
• Strong customer focus with ability to establish and maintain good relationships with customers
• Good commercial awareness to ensure that jobs are priced to maximise company profitability and identify new business opportunities for the company
• To understand the financial works of the department. Implement safeguards to avoid financial exposure of the company
• Ability to establish good working relationships with internal staff and colleagues in the company
• Proficient IT skills
• Ability to multi-task and work well under pressure

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£26,000.00 per year


Benefits:

• Company pension
• Life insurance
• Onsite parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Bristol, BS30 8TY: reliably commute or plan to relocate before starting work (required)

Experience:

• Generator: 5 years (required)

Work Location:
One location