Rules Engine Performance Analyst - Bournemouth, United Kingdom - Vitality

Vitality
Vitality
Verified Company
Bournemouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vitality, Rules Engine Performance Analyst, Bournemouth, £Competitive + Benefits + Bonus

Hybrid role - 2 days a week in the office, 3 days a week at home.


Bournemouth or Stockport.

12 Month Fixed Term Contract
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.

That applies as much to our people as it does to our members.

So, as well as a highly competitive pay package, you'll enjoy:

Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.


About the Rules Engine Performance Analyst role:

As our
Rules Engine Performance Analyst you will be responsible for investigating the effectiveness of our rules engine (claim and invoice decision engine) through quantitative and qualitative analysis of management and claims information.

This is to ensure and optimise financial performance of the c. £300m per annum claims fund and supporting business processes in line with the Plans Terms and Conditions.


Your responsibilities as our Rules Engine Performance Analyst will include:

  • Audit and review the performance of new and existing rules (claim and invoice assessments) using management and claims information
  • Identifying trends and/or areas of concern and carrying out root cause analysis including making recommendations for improvements
  • Reviewing user behaviour at profile level to ensure that rule overrides and data input is of a high standard to ensure the Claims Fund is protected, making recommendations where this is not the case, to appropriate stakeholders
  • Completion of detailed audit reports and highlevel summaries to be distributed to key stakeholders within the audit schedule deadline
  • Developing business cases for new rules requested by the department
  • Job holder will work in close conjunction with other department team members and key functions particularly IT, Service Operations and Clinical Risk to ensure that the quality of the rule sets and their respective performance is continually optimised
  • Contributing, to the monthly Rules Engine forum pack obtaining relevant management information and auditing it for any trending issues
  • Take full responsibility for regularly updating own knowledge of FCA regulations, company products, processes and procedures in order to provide the best, accurate customer information at all times

What we're looking for in our Rules Engine Performance Analyst:

Essential

  • Advanced knowledge of PMI claim and invoicing processes and respective claims system
  • Intermediate experience in use of Microsoft Office tools in particular Powerpoint, Word and Excel
  • Excellent planning and organisational skills
  • Excellent communication, coaching and feedback skills
  • Degree level or equivalent with 25 years work experience
  • Successful role holder needs to have the following key attributes: Flexibility; Selfmotivation; Willingness to take ownership; Ability to work effectively as part of a team; Positive "cando" attitude and live the Vitality values; Ability to prioritiseworkload and deliver to deadlines.

Desirable

  • Experience of executing audits and completing root cause analysis
  • Experience of working with a rules engine (decision engine) or dedicated rule sets would be advantageous

Closing date: 10th February 2023
If you feel you have the skills and experience to become our
Rules Engine Performance Analyst, then please click
'apply'today - we'd love to hear from you
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