Dental Receptionist - Camberley, United Kingdom - Coppertop Dental Surgery
4 weeks ago
Description
Company description
We are a well established Dental Practice serving the community for over 25 years, located just outside Camberley Town centre where we have free off - street car parking.
We have a very good working structure and benefits as part of the Enamel group, where you feel valued and enjoy benefits of working within a team.
Job description
Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the practice manager.
Responsible to
The Practice Manager
Employment duties
Perform a high-quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with GDC guidelines and practice policies
Establish and maintain productive working relationships with all members of the dental team
Liaise with the practice manager on all matters concerning administration, pay and service conditions
Take reasonable care for your own health and safety and that of others who may be affected by your acts of omissions at work
Take reasonable care for your own health and safety and that of others who may be affected by your work
Key tasks
Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
Receive and deal with patient and visitors in a pleasant and prompt manner
Keep patients informed of any delays and offer refreshments
Notify dentists/hygienists of patients arrivals
Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
Prepare patient records and day sheets for each dentist/Hygienist
Take responsibility of appointment book, use of short notice list to fill cancellations and gaps in the diary.
Follow up patients who do not book appointments at time of departure using SOE care manager or equivalent, at agreed time interval.
Follow up FTAs and take penalty payments where appropriate
Collect and record patient payments and pursue any debts in accordance with the practice payments policy.
Sales of treatment plans, dental plans, finance plans and dental products as recommended by the practitioner.
Follow computer procedures to ensure that patient records are properly maintained
Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
Receive, process and distribute all incoming and outgoing mail and parcels.
Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
Prepare consent forms for planned treatment
Distribute Clinipads to update patient details, medical history and market consent
Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
To undertake all general office duties, such as photocopying, scanning etc.
Preparation of cashing up reports at the end of the day, ensuring monies are accounted for and that payments of cash, cheques and debit/credit cards are logged correctly.
Keep the kitchen, patient's toilet and reception area tidy and welcoming
Identify his/her own training and development needs and undertake appropriate training as agrees with the line manager during appraisal
Provide feedback on the performance of any trainee receptionists that you supervise
Assist throughout the practice and perform such other tasks as reasonably requested by the practice manager
Attend all practice meetings as requested
Job Types:
Part-time, Permanent
Pay:
£12.00-£13.00 per hour
Expected hours: 24 per week
Benefits:
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Overtime
Work Location:
In person
