Receptionist - Shrewsbury, United Kingdom - Focus Hotels Management

Focus Hotels Management

Verified Company

Shrewsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
FOC1149

Branch:
Mercure Albrighton Hall Hotel Spa

Location:
Mercure Albrighton Hall Hotel Spa, Shrewsbury

Salary/Benefits:
Competitive Salary + Tips + Share of gratuities

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
various

Hours per week:24

Posted date:07/03/2024

Closing date:09/04/2024

Albrighton Hall Hotel Spa are looking for a hotel receptionist.

Mercure Albrighton Hall Hotel Spa, managed by the Focus Hotels Management Group are seeking to recruit a hotel receptionist to join our team.

Who are we

Mercure Shrewsbury Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.

A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

Passionate about hospitality, food, beverage, customer service

- a professional, guest-centric, enthusiastic individual with bags of personality

Provide prompt service and actively seek opportunities to drive guest satisfaction
Ensure that you are fully aware of any relevant feedback from either guests or other departments
Ensure all access to the hotel is secure as required by hotel policy and procedure.
Ensure a high level of product knowledge of the hotel and the local area
Respond to guest complaints, resolve and negotiate solutions for guest satisfaction, as needed
Receive, input, retrieve and relay messages to guests, as needed

Key Requirements

Previous customer service experience
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Good level of IT proficiency

Benefits
Enjoy various company's benefits including, meals on duty, full leisure club access, share of tips gratuities, bonus breaks, loyalty schemes and reward programs both national and international

Salary:
National living wage + gratuities share

Job Type:
Part time, casual and full time roles available

Working Hours:
Shift patterns vary, typically morning or evening

Salary
- #PayRate#Job Type
- #ContractType#Working Hours
- #ContractedHours#Mercure Albrighton Hall Hotel Spa is an 87 bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland. Excellent service, quality foods and beverages and an overwhelming sense of teamwork are key to our success.

Mercure Shrewsbury Albrighton Hotel Spa is managed under franchise by Focus Hotels Management Group.