Head of Product - London, England - Dojo

Description

We're reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we're just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

Core Payments is the engine behind every transaction at Dojo - authorisation, acquiring, settlement, and reconciliation across markets. It enables businesses to take more payments, faster, and delivers the reliable, always-on experience that merchants trust to keep cash flowing and customers moving.

As Head of Product for this domain, you'll lead the strategy and execution that directly impacts Dojo's growth and profitability. Your work will drive cost efficiency by reducing cost per transaction, improving margins as we scale. And it will fuel revenue growth by helping us win more merchants and unlock new payment-driven revenue streams.

What You Will Do

• Define and drive the product vision for Payments. Set a clear long-term direction for our platform that balances scale, cost-efficiency, and merchant value. Translate that vision into strategy, roadmap, and execution.
• Lead and grow the payments product team. Manage a team Product Managers. Hire top-tier talent, develop their thinking, and instil a high-performance culture focused on ownership, precision, and outcomes.
• Scale and harden the platform. Work with Engineering to make payments more resilient, extensible, and efficient. Design for real-world complexity - market launches, system load, scheme changes, and edge cases.
• Optimise core flows. Redesign acquiring, authorisation, settlement, and reconciliation to reduce operational cost, improve merchant experience, and increase margin.
• Drive cross-functional execution. Align Engineering, Ops, Finance, Risk, and Commercial around common goals. Make clear trade-offs, sequence work effectively, and ensure momentum across teams.
• Lead key partnerships. Own the commercial and technical relationships with card schemes, processors, banks, and fintechs. Influence partner roadmaps and negotiate terms that strengthen our position.
• Anticipate and embed regulation. Work with Compliance to build products that meet PSD2, SCA, PCI-DSS, and market-specific mandates without adding merchant drag or slowing teams down.
• Turn operations into a competitive advantage. Use data to eliminate manual steps, automate reconciliation, and unlock scalable efficiencies across the stack.

What You Will Bring

• Experience in payments at a PSP, acquirer, issuer, or scaled merchant. Deep knowledge of payment technology. Deep fluency in acquiring, authorisation, and settlement flows.
• Experience owning and scaling infrastructure in a high-growth environment. You have delivered platforms that evolve over years, not just quarters.
• Proven leadership of strong product teams. You build clarity, develop talent, and set high standards for execution and impact.
• Strong commercial instincts. You've led co-development with partners and negotiated contracts that drive revenue and reduce cost.
• Strategic and operational range. You connect long-term direction to short-term focus, and move seamlessly between platform-level thinking and team-level execution.
• Clear communicator and cross-functional operator. You keep teams and stakeholders aligned and unblocked without resorting to process theatre.
• Willingness to travel across our European footprint to build relationships and unblock progress in-market.

Dojo home and away
We believe our best work happens when we collaborate in-person. These "together days" foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question: what's curious, relentless, and customer obsessed?
If you're keen to know the answer, you're a third of the way to meeting our Dojo values.

If The Following Speak To You, Let's Talk

• You're curious. You have a real desire to learn and create.
• You're relentless. You keep going even when it's easier not to.
• You're customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that's fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you're curious, and you think customer-first, you have a place at Dojo.

To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.