Call Co-ordinator - Cardiff, United Kingdom - First Military Recruitment

First Military Recruitment
First Military Recruitment
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

EY232 Call Co-ordinator

Location:
Cardiff

Salary:
£22,000

Overview:

First Military Recruitment are currently seeking a Call Co-ordinator on behalf of one of our clients.


To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customers.


Duties and Responsibilities:


  • Coordinate field service engineers' visits to customer sites and escalate service requests to the appropriate team or organisation.
  • To deal with any concerns over calls that engineers may have but to ensure that they attend the maximum calls which is feasible in the working day in the area being coordinated.
  • Complete call incident reports, detailing field service engineers' involvement in sensitive calls for management and customers as required.
  • Update and maintain the company database.
  • Complete daily shift handovers to pass issues to colleagues and shift engineers.
  • Liaise with other internal departments to ensure that calls are closed in the most efficient manner possible.
  • Take an active role in streamlining processes and improving customer service.

Skills and Qualifications:


  • Previous experience in a similar role.
  • Ability to work in a highpressured environment.
  • Good overall IT skills, especially using Outlook, Excel and Web Applications.
  • Good standard of education or equivalent experience.

Location:
Cardiff

Salary:
£22,000

Salary:
£22,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
EY232
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