Guest Relations Manager - London, United Kingdom - Park Plaza London

Park Plaza London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Guest Relations

Job Level:
Management

Job Type:
Full Time

Hours per week: 40

Job Reference:
req8820

Date Posted: 9 June

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As our
Guest Relations Manager, you will support all Front of House departments when needed.

This is an exciting role for an ambitious and driven individual who wants to be involved in a variety of different challenges on a daily basis.

We are looking for our
Guest Relations Manager who will:

Ensure guests' needs are met beyond expectation
Play a handson role leading by example, and taking opportunities to motivate, train and inspire the Front of House team members
Be proficient with Microsoft Office and have excellent knowledge of
Opera:
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
Have previous experience as a
Duty Manager, Assistant Guest Relations Manager, Guest Relations Manager, or similar role in a
busy hotel operation.

As our
Guest Relations Manager, you will receive:

Two wellness days per year, meaning all team members start with 30 days of holiday per year (pro rata)
these increases with service
Salary: Competitive
Discounted gym memberships
Access to free financial and mortgage advice
Shift patterns are shared at least 2 weeks in advance so you can plan your life around work
Discounted hotel staff rates
Two meals per day, every day (including days off if you wish to come in)
Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.