Customer Care Coordinator - Warwick, United Kingdom - Quanta Dialysis Technologies

Quanta Dialysis Technologies
Quanta Dialysis Technologies
Verified Company
Warwick, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Care Coordinator

Warwick


As Customer Care Coordinator you will be a vital part of our Customer Care Team within our Customer Success function.

The Customer Care Coordinator will be responsible for supporting home based renal failure patients and clinical professionals within haemodialysis.

Working with a cross functional team, you will be the main touchpoint for customers, providing outstanding service and support on an innovative medical device.


This will include order taking and logistics, installation of utilities and machines, hot swaps and machine maintenance, assisting clinics & patients with troubleshooting and triaging technical enquiries and all the associated process and (ERP/CRM) systems elements.


Quanta Dialysis Technologies is on a mission to make dialysis accessible to every patient in every setting with its innovative SC+ system.

With its compact size, intuitive design and GUI interface, and proven performance, SC+ offers a portable solution that delivers powerful clinical outcomes.


SC+ is commercially available in the UK for home and hospital use and is FDA cleared for use in chronic and acute care settings.


Requirements:


  • A background in Customer Services ideally in a medical device / healthcare environment or potentially a graduate looking for your first role a medical device organisation looking to utilise your customer service experience.

Benefits

In return we offer:

  • Competitive base salaries dependant on experience
  • Company bonus scheme
  • Life Assurance
  • Income Protection
  • Flexible working conditions
  • Perkbox
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