Customer Experience Case Handler - Birmingham, United Kingdom - Major Recruitment Oldbury

Major Recruitment Oldbury

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Major Recruitment Oldbury are delighted to be recruiting for a public sector organisation in Brindley Place, Birmingham.

They are looking for someone to provide provision of administrative services, telephone support, including data input as a member of the Customer Experience Team.

The role will be an immediate start and then on an ongoing temporary basis,

Hours of work are Monday to Friday 9am till 5pm

Duties and Tasks will include:

To provide high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
To carry out business and administrative functions and ensure all transactions are conducted within the provisions of standing orders, financial regulations and the company policies and procedures including statutory notification reports
Maintenance of statutory registers.
To support staff within the business to help facilitate new systems and processes.
To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
Experience of working in an administrative team environment. This may include resolving queries arising from taking telephone calls and dealing with letters and reports, maintaining confidential paperwork and general office duties, or experience of working in a financial team environment. This may include resolving queries from purchase orders, invoices or financial information.
Experience of managing a number of conflicting priorities effectively to achieve business objectives.
Knowledge of relevant legislation/policies and their implications for the company, e.g., FOI, Data Protection Act and Health & Safety.
Ability to communicate effectively at all levels within an organisation both orally and in writing. A second language reflecting the communities served would be advantageous but is not a requirement.
Ability to work on own initiative with a proactive approach to all tasks including an ability to plan ahead to ensure business objectives are met and investigate solutions to issues when they arise and own to resolution

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 3 months

Salary:
£13.00-£13.20 per hour

Expected hours: 36.5 per week

Schedule: