Guest Services Associate Grosvenor Square - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

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LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square.

Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities.

Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies.

Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge.

Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room.

Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings.

The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair.

We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.

Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate
Guest Service Agent to join our magnificent five-star, luxury hotel.

Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you.

We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

JOB SUMMARY

A key guest facing associate position, responsible for providing world class customer service that surprises, delights and creates memories for the hotel guests on each and every interaction.

The role includes assisting our guests in a warm, engaging and professional manner in all Guest Service related functions within Front Desk, Switchboard Operations and M Club.

Maintaining Marriott's high standard of hospitality at all times by providing engaging, compelling and personalised service that exceeds expectations; to all guests including VIPs, Bonvoy Elite members, and long stay and repeat guests.

A multi-faceted role that encompasses all aspect of Front Desk operations by driving innovative use of technology and classic hospitality skill sets to provide the highest quality of guest experience across the front of house operations at London Marriott Grosvenor Square

PREFERRED QUALIFICATIONS

Previous experience working within a similar environment preferred.
Strong Communication skills (verbal, listening, writing)
Innovative
Proactive and reliable
Able to work alone and within a team.

SPECIFIC DUTIES

Handle guest checkins efficiently and in a professional manner, having a thorough knowledge of the Guest Services Standard Operational Procedures, Marriott Brand Standard processes and all registration requirements.
Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures (including express checkout).
Be able to perform the duties of a room's controller and allocate rooms accordingly to requests and availability. Assist leadership in the management of the room inventory during the day.
Be trained and be able to process reservations admin such as routing, billing, Travel Agent processing, room rate uploading and all Marriott Bonvoy redemption processes.
Responsible for the safe keeping of all keys.
Work flexible hours on a shift basis, including night shift, in accordance with the departmental rota.
Complete all duties on required checklists within Guest Services department.
Complete all duties listed on the Night Guest Service Agent checklist.
Have knowledge of all current hotel rates, packages, discounts and vouchers.
Adhere to the hotel credit policies and cash handling procedures at all times
Develop and maintain knowledge of room types, room product & locations within the hotel. Develop a thorough knowledge of the hotel property, hotel staff, hotel services and the hours of operations.
Have the knowledge and ability to complete all the duties on all associate checklists within Front Desk & M Club areas
Handles guest messages & wake up calls in accordance with LSOPs.
Answer all phone calls to the Front Desk within 3 rings using correct telephone etiquette and ensuring that all LSOPs are adhered to.
Assist in the training of new employees when required.
Protect guest and associate se