Head of Delivery - London, United Kingdom - FE Fundinfo

FE Fundinfo

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FE fundinfo is looking to recruit a

Head of Delivery (hybrid working)
to be based in London (UK), Woking (UK), Luxembourg, Frankfurt am Main (Germany) or Zurich (Switzerland).

Who we are

FE fundinfo is a global leader in investment fund data and technology providing services to asset managers, distributors and advisers globally.

These services include dissemination, client reporting and regulatory services for asset managers.

FE fundinfo also provides data feeds for a variety of industry participants and a range of software and services for advisers.

With more than
1000 experts working from over
15+ countries, we believe in bringing trust, connectivity, and innovation to the fund industry.

At FE fundinfo, we are proud of our vast, diverse and highly skilled team, and
we are always looking for talented people who want to grow with us.

Position Overview
Our Client Delivery Team is responsible for the implementation of our products and platforms. They also provide programme and project management capability for large scale deliveries.

As the Head of Delivery you will be responsible for formulating, executing and monitoring key processes that govern how we deliver projects, programmes and change more generally.

You will be responsible for ensuring a high-quality client onboarding experience from post-sales to go-live across our global client base and for significantly improving our SLAs and KPIs in collaboration with our C-suite.

Role Responsibilities

Define and then own the end to end delivery process enabling clients to be onboarded onto FE fundinfo's various platforms
Own client relationships at an executive level managing stakeholders throughout the postsales and onboarding life cycle and acting as a point of escalation
Understand the commercial context of a delivery and manage to positive commercial outcomes
Build out the delivery team to meet the changing needs of our customers
Manage the components to a deliverable including the interface between internal product development and engineering teams
Ensure deliverables are met within scope/timeframe/resource constraints
Be a change leader effectively engage and partner with crossfunctional teams to deliver solutions on client expectations
Use your leadership ability to influence and drive outcomes without direct authority, engaging team members in a crossfunctional virtual environment
Manage crossfunctional teams in geographically dispersed workforce, including delegation of authority to supporting PMs with broader programview coordination
Utilise rigorous logic and methods to solve problems with effective solutions, reach sound business judgment, execute plan and engage midcourse corrections as required
Analyse root cause issues, problem solve and provide key recommendations for implementation process improvements
Analyse trends & develop innovative customerspecific solutions in collaboration with cross functional teams
Create, build and maintain relationships that enhance corporate performance, establishing trust and credibility throughout the organization
Support presales engagements to accelerate sales opportunities

Your Qualifications

Client management and delivery experience at a senior level in a financial services or software environment, managing complex, large scale and concurrent projects; skilled in Agile methodologies
Experience in governing projects from a time, cost and quality perspective ensuring quality of outcome for the client is delivered via the right delivery method and contracting mechanisms
Experienced in leading a highperformance team of managers and professional services consultants, and a thorough appreciation of how to motivate high performing individuals
Selfmotivating, entrepreneurial spirit with the ability to be resourceful and take initiative
Exceptional stakeholder management
Excellent verbal and written communication skills in English further language skills in French or German are an additional asset
Ambitious, energetic and a passionate will to succeed in a growth company. Willingness to learn the business domain
Ability to contribute to the strategic development of the business
Able to build and nurture internal networks, be flexible and adapt to a dynamic work environment
Proficient in MS Office, particularly Excel
Previous exposure to the fund industry is beneficial

We are proud to foster an environment where our teams can bring their best selves to work and operate in a welcoming, stimulating and inclusive culture.

Our team of 1000+ people is constantly growing, making a difference to our clients and partners every day from our offices in Australia, Czech Republic, Poland, Denmark, France, Hong Kong, India, Italy, Germany, Luxembourg, Liechtenstein, Poland, Singapore, Spain, Switzerland, and the UK.

Our commitment to our teams: