Income and Admin Officer - Kingston upon Hull, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income and Admin Officer
Permanent
Full Time 37.5 hours per week
Working Pattern

Monday to Friday

Salary
- £22,898
Location Hull

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you'll make

Income and Admin officer you will ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.

You will work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues.

The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

As well as supporting colleagues by proactively engaging customers providing advice, guidance and co-produce plans as part of the responsive rent arrears management process.

**So, who are you?

You will have experience of working with vulnerable and diverse customer groups and individuals with complex needs.**
As well as being confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
Although not essential it is desirable to have some knowledge of debt management. And can plan, prioritise, organise tasks to achieve results.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Job purpose

Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues.

The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

Role requires you to:

Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to:

Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
Support colleagues by proactively engaging customers providing advice, guidance and coproduce plans as part of the responsive rent arrears management process.
Manage the income management process, by coproducing a bespoke payment plan, tailored to the individual's circumstances.
Provide guidance and advice to customers to ensure they are financially included, signposting to relevant resources relating to benefit claims, debt issues, and money management.
Make referrals to the Riverside Income Maximisation Team when dealing with complex cases.
Proactively provide uptodate advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management.
Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed.
Support colleagues dealing with evictions where required.
Provide advice to customers around setting up efficient payment options.

Provide administrative support by:

Administrating petty cash for the required services.
Assisting with the monitoring of income and expenditure.
Generating and communicating rent statements to customers and colleagues as required.
Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
Collating and submitting information, including funding and performance returns.
Producing reports and other written documentation to support income management delivery as required.

Other Information

You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs.
You will be required to travel to different properties within the defined area as and when required.
Use the Lone Worker system as and when necessary.
Ensure customers are safe at all times carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure fram