Customer Service - London, United Kingdom - Global Relay

Global Relay
Global Relay
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Who we are:


For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.

We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.


Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company.

Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.


Your Role:

This is a great opportunity to join a team proudly delivering world-class training and customer services. We are a fast-growing, award-winning technology firm, recently named British Columbia's Company of the Year and Best Managed Company.

As a Product Training and Customer Support Specialist, you are the connection point between our products and our blue-chip clients.

You will be responsible for building quality relationships with our global clientele, demonstrating the true value of our services and forming lasting customer relationships.


This role requires strong facilitation skills as well as a love for understanding the how behind the technology and being able to convey that insight to learners in an engaging manner as you will be training new and existing customers on customizing and configuring our cloud-based software to suit their unique needs.

You will have continuous opportunities to learn about cutting-edge technologies and expand your knowledge in tandem with your team members.

If you have excellent communication and problem-solving skills with an ability to work in a dynamic team environment, we'd love to hear from you


Your Job:


  • Provide superb customer service for Global Relay's bluechip clients: handling customer calls, identifying customers needs, answering customer inquiries, and following up with customers on service issues.
  • Assist customers in tailoring their accounts to suit their particular needs, in relation to their highly regulated industry.
  • Troubleshoot and support customer issues.
  • Support a positive learning and development culture for continual professional growth while creating an environment open to questions and change.
  • Present information to customers in a manner which engages learners and encourages participation and feedback.
  • Participate in team meetings.
  • Stay informed of relevant changes to customer facing products.

About You:


  • Degree or Diploma and/or work experience as a product trainer or in a customer services role.
  • Fluent written and spoken English language and excellent interpersonal and communication skills with excellent telephone etiquette.
  • Exceptional time management and organizational skills with high attention to detail.
  • Ability to exercise tact and discretion and can be entrusted with confidential information.
  • Ability to take complex topics or tasks and break them down for the learners and effectively communicate with individuals at all levels of an organization.
  • Ability to respond to continually changing priorities to meet the demands of the team, our customers, and our company.
  • Professional business manner with the ability to make decisions under pressure.
  • Goal oriented selfstarter who can work independently and reliably with mínimal supervision and has an appetite for continuous learning.
  • Comfortable working under pressure in a fastpaced environment.
  • True team player who is willing to roll up their sleeves, assist and support other team members, and take on new tasks.

To Apply:


What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.


We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture.

Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance.

We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

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