Vehicle Damage Assessor - Reigate, United Kingdom - ABL One Touch
Description
Vehicle Damage Assessor
£35,000 - £40,000 per annum
Plus up to £3,000 performance related bonus per annum**
About Us:ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since. ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service and looksto recruit customer-focused individuals.????
The Role
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion.
Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-pacedteam.
?
We are looking for a motivated and professional Vehicle Damage Assessor (internally known as Central Engineer) who prides themselves on exceeding customer expectations and delivering the required financial performance.
Main Job Purpose
- To produce accurate invoices and estimates to meet all required SLA
- Cost Control, to maintain effective control of estimating costs in line with budget objectives
- To ensure consistent exceptional customer service is provided
- To assist in facilitating efficient site production
Key Responsibilities
- To ensure the efficient and profitable costing of each repair
- To produce timely and accurate invoices and estimates of each repair to meet key to key and lifecycle target requirement. timescale etc.
- To maintain effective control of invoicing costs in line with partners budget objectives
- To support each site, wherever necessary, to ensure smooth site level operation and maintain high customer service (total loss's, estimates etc)
- To carry out initial parts assessments (IPA's) to reduce key to key & lifecycle times and maintain high customer service
- Responsible for ensuring all repair methodology is in line with BS10125 standards
- To comply with any reasonable directive from the management team
- To identify cases that have not complied with ABL ethos and cases that have shown loss of profit and feed back to management
- To support with quality of repair complaints where necessary
- To identify and handle any total loss cases as applicable to SLA requirements
Who we are looking for
- Technical skills, knowledge and experience of body and paint repair in the retail Accident and Repair industry
- Technical and estimating experience
- To attain ATA accreditation if required by the company
- Knowledge of current estimating systems i.e. Audatex, Glassmatix
- Knowledge of Escribe, Glass's evaluator, Ezi methods or other
- Good negotiation skills
- Audatex Gold annual training
Personal Attributes
- Team Player
- Use initiative, be flexible and have a cando attitude
- Cultural and organisational insight
- Adaptable and tenacious with the stamina required to follow through
- Takes responsibility for own actions
- Innovative approach
- Takes pride in doing the right thing in line with company culture
- Honesty
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