Lettings Administrator - London, United Kingdom - CHL Head Office - PRS

CHL Head Office - PRS
CHL Head Office - PRS
Verified Company
London, United Kingdom

1 day ago

Tom O´Connor

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Tom O´Connor

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Description
Criterion Hospitality is a property investment company based in London, specializing in the ownership and management of residential units.

With a portfolio comprising 1500 units across London and the surrounding counties, we are committed to delivering exceptional service and maintaining high standards in property management.

We are seeking a dedicated Lettings Administrator to join our dynamic team.

The Lettings Administrator will play a crucial role in ensuring the smooth operation of our lettings department by managing various administrative tasks and providing support to our in-house lettings team.


Responsibilities:


Managing Tenant Complaints Inbox:


  • Monitor and manage the tenant complaints inbox efficiently.
  • Respond promptly to tenant concerns and ensure appropriate action is taken to resolve issues effectively.
  • Update the complaints tracker.

Updating Marketing Materials:


  • Regularly update marketing materials to showcase available properties and attract potential tenants.
  • Collaborate with the lettings team to ensure accurate and engaging property listings.

Lettings performance:


  • Monitor lettings KPIs for the lettings team along with general performance.

Chasing Up Tenant Referencing:


  • Coordinate with relevant parties to expedite the tenant referencing process.

Answering Outgoing Tenant Reference Requests:


  • Respond to outgoing tenant reference requests promptly and professionally.

Updating Tenant Right-to-Rents:


  • Maintain uptodate records of tenant righttorents to ensure compliance with regulatory requirements.
  • Assist in conducting righttorent checks as per applicable regulations.

Signing of Tenancy Agreements:


  • Facilitate the signing of tenancy agreements on behalf of the company.

Follow Up with Tenants for Contract Renewals:

  • Proactively follow up with tenants to sign tenancy agreements upon renewal of their contracts.
  • Maintain a list of flats wherein tenants are on a periodic tenancy and work on transferring them to renewal lease agreements.

Qualifications and Skills:

Previous experience in a similar administrative role, preferably within the property or real estate sector.

Strong organisational skills with the ability to manage multiple tasks simultaneously.

Excellent communication skills, both written and verbal.

Attention to detail and accuracy in record-keeping.

Proficiency in Microsoft Office Suite and experience with property management software is advantageous.

Ability to work effectively both independently and as part of a team.


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