Medical Receptionist - Worthing, United Kingdom - Selden Medical Centre

Selden Medical Centre

Verified Company

Worthing, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN PURPOSE OF THE POST:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other clinical and non-clinical staff in a professional, efficient and courteous manner.

To support medical and nursing staff as required taking a proactive approach.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Dealing with complex telephone queries and taking messages for members of the team.
Dealing with patients face to face at the reception desk.
Updating and maintaining accurate IT records for patients.
Taking messages for the doctors and dealing with replies, efficiently and in an appropriate manner.
Working with other Reception team members to process tasks and document queries from the clinicians to our patients.
Ensuring building security as necessary at the beginning and or end of the day.
Attending meetings and training sessions as necessary in order to keep skills up to date.
To maintain patient and staff confidentiality at all times adhering to Practice guidelines/policies/protocols.