Part Time Receptionist/administrator - Egham, United Kingdom - Crown House Dental Practice

Description

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies

• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Assist with the supervision of the trainee receptionist in the practice
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify dentists/hygienists of patients' arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

- [Prepare patient records and day sheets for each dentist [hygienist/therapist

• Collect and record patient payments and pursue any debts in accordance with the practice payments policy

- [Maintain the patient records to ensure they are completed correctly before filing them securely] [Follow computer procedures to ensure that patient records are properly maintained]

• Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policies
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Keep the office, patient's toilet and reception area tidy and welcoming
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Provide feedback on the performance of the trainee receptionist that you supervise
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal
• Attend all practice meetings as requested
• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
• Establish and maintain productive working relationships with all members of the dental team
• Liaise with the practice manager on all matters concerning administration, pay and service conditions
• Assist with the supervision of the trainee receptionist in the practice
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
• Receive and deal with patients and visitors in a pleasant and prompt manner
• Keep patients informed of any delays
• Notify dentists/hygienists of patients' arrivals
• Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

- [Prepare patient records and day sheets for each dentist [hygienist/therapist

• Collect and record patient payments and pursue any debts in accordance with the practice payments policy

- [Maintain the patient records to ensure they are completed correctly before filing them securely] [Follow computer procedures to ensure that patient records are properly maintained]

• Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policies
• Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
• Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
• Keep the office, patient's toilet and reception area tidy and welcoming
• Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
• Provide feedback on the performance of the trainee receptionist that you supervise
• Assist throughout the practice and perform such other tasks as reasonably requested by the principal
• Attend all practice meetings as requested
• Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice effici