Workforce Planning Partner - Royal Tunbridge Wells, United Kingdom - Axa

Axa

Verified Company

Royal Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work at least 40% of your week away from home, at one of our offices.

What you'll be doing:

Have ownership of campaigns and actively communicate with all stakeholders involvedDrive Continuous Improvement, this includes but is not limited to how efficiently we use the WFM tool, how we schedule and ensure we maximise opportunities on flexible schedulingImprove roster efficiency ensuring we are best in class for the industry, using known best practise from external sources as well as partnersFind creative solutions to the increasing channels providing a scheduling solution that ensures efficient use of resource on nonvoice channels as well as the more traditional channelsSupport business transformation taking responsibility to know what is happening within the business, understand the what, why, when, how and who and plan for itForecast and analyse trends in resource activity on a regular basis and make recommendations to the Customer Service Management Team on the most effective use of resourcesCommunicate key information and updates to stakeholders, ensuring that everyone is kept up to date with outlookProactively scheduling to provide optimised cover, considering annual leave, coaching, training and any worktime restrictions. Partner with stakeholders to understand any issues which may have an impact on scheduling and resource levels and review rotas as necessary

Qualifications:

What we're looking for:

Experience with the systems used in Central Workforce Planning (CWP), including but not limited to Verint Impact 360Ability to identify and troubleshoot issues, review all possible solutions and support stakeholders to ensure that there is an agreed outcomeA willingness to take ownership of the areas scheduled for but to also consider the big picture working in a collaborative way for the entire department A desire to build business relationships with key areas and stakeholdersCapable of working as an effective member of the team, providing planning support to the wider Membership population in obtaining operational and financial objectives

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

Competitive annual salary of up to £35,000 dependent on experience Annual company & performancebased bonusContributory pension scheme (up to 12% employer contributions)Life Assurance (up to 10 x annual salary)25 days annual leave plus Bank HolidaysOpportunity to buy up to 5 extra days leave or sell up to 3 days leaveAXA employee discountsGym benefits

LI-DNP #FeelgoodHealth

About AXA:

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body.

We're transforming our business by developing easy, efficient, digital experiences for our customers.

We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.