Reception/administration Clerk - Northampton, United Kingdom - Northampton General Hospital NHS Trust
Description
The post holder will provide efficient and comprehensive administration support, working as part of a team.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team.
You will be responsible for greeting patients, entering all patient arrivals and discharges onto the Patient Administration System, liaising, and working closely with Nurse in charge.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the public and work well within a team.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance.
We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence ValuesCompassion
Respect
Integrity
Courageous
Accountable
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
To provide an efficient and courteous reception service to patients, relative/carers, Rheumatology and the wider Trust.
Deal with often complex telephone queries from patients, GP's, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with Rheumatology guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
To communicate complex information regarding Rheumatology appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the department's IT systems or interfaces often imparting complex or technical information.
To input data and maintain the integrity of data held in the IT systems used within Rheumatology including Hospital Information System (CaMIS) and the Hospital Results System (ICE).
To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer.
To implement manual procedures detailed in the department's disaster recovery and business continuity plans in the event of IT systems/network failure.
To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six-week diagnostic and 18 week journey targets.
To assist with reception administration and update the relevant databases and patient information systems when required.
To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the Rheumatology and Hospital systems.
To book interpreters and transport in accordance with Trust protocol.
To be able to work using own initiative and to be able to work unsupervised.
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