Trade Floor Support - London, United Kingdom - Infoplus Technologies UK Ltd

Infoplus Technologies UK Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Junior Engineer - Trade Floor Support

Location:
London

Duration:
Contract

Essential Requirements

What you'll bring to the role:

On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix
Ensuring all Incidents/Requests are met within the agreed service targets.
Proactively monitors pending tickets.
Performs installs, moves, adds and changes (IMAC) as required.
Experience with Trade floor hardware (like Bloomberg Keyboard, Switches)
Providefacetoface enduserer support and troubleshoot issues for IT products and services.
Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
Performing asset inventory/stock related activities as needed.
Taking ownership of issues through to resolution on all appropriate requests.
Ensuring all Incidents/Requests are met within the agreed service targets
Ensuring all key Client processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
To provide hands and feet support to another Infrastructure support.
Providing onsite cover as part of a shift arrangement, covering off all areas of support.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide uptodate status and information.
Orients new joiners on EUC systems.
Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.
Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.
Act as an interface for our Client delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
Speaks good clear English. Language.
Strong Written and Verbal Communication Skills in Local Language and English senior stakeholder level.
Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management senior stakeholder levels.
Maintain healthy group dynamics.
Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
Must be detail oriented and selfmotivating.
Relationship Management internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
Flexibility with respect to time client deliverables need to be met with a "Can do" attitude.
Be an advocate for the end user to ensure he or she receives highquality and timely service and support.
Excellent problem solving / quantitative/ analytical skills.
Detailed understanding of IT Infrastructure in a Corporate Environment
Server/Network/Database/Security.
Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.