Helpdesk Administrator - London, United Kingdom - Valknut Automation Ltd

Valknut Automation Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently seeking to employ Helpdesk Administrator / Contracts Administrator who will assist our clients established team with call handling, resource planning and compliance monitoring duties within the Facilities Services division.

This role will include a variety of tasks including the following:

Proactively monitor and oversee work order progressions through to completion, working to ensure no unnecessary delays to completion
Respond to Client queries and provide timely updates on job progressions in a professional manner
Use internal reports and live data to promote efficient performance to successfully hit KPI's
Generation of purchase orders for materials and subcontractor requirements as per each job requirement
Plan, schedule and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers within a specific geographical area
Ensure all PPM and reactive work orders and scheduled efficiently minimising travel time
Ensure all PPMs are completed within the appropriate timescales
Liaise with mobile engineers and contract manager to ensure efficient planning of work
Escalate potential SLA failures in advance to optimise opportunity to avoid failure
Administration tasks as required by the business

We value everyone's skills and experiences but for this role are looking for people who:

Have experience working in a fast-paced Helpdesk / Customer support environment
A customer focussed approach to work
Has a good level of written and spoken English as effective communication is key for this role
An ability to prioritise workload and keep calm in a fast paced working environment
Excellent attention to detail including a high level of accuracy

Job Types:
Full-time, Temporary contract

Contract length: 5 weeks

Salary:
£24,000.00-£26,000.00 per year

Schedule: