IT Support Assistant - Guildford, United Kingdom - FootfallCam
Description
_IT Support Assistant_Key Responsibilities:
- Offering both a prompt response and a proactive resolution to all support issues within the SLA
- Answering customer support calls in a timely, clear and professional manner
- Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
- Promptly escalate more complex issues to second line technical team
- Support our engineers on setting up the network within the device during installation
- Configure network details on devices (set up IP address, gateway, port forwarding etc.)
- Configure new devices to SQL database on our server
- As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network.
Hours per Week: 37.5 Hours (Mon - Fri 9am - 5pm)
Salary:
£18,000 - £21,600 per annum, £1,500 - £1,800 per month
Desired Skills:
- Be computer literate, techsavvy able to pick up technical knowledge easily
- Have a high level of written and spoken English
- Be organised and able to work under pressure demonstrate ability to prioritize works and meet deadlines
- Excellent attention to detail
- Be able to work as part of a team
- Logical approach to problem solving
- Excellent telephone manner, clear and effective communication skills
- Experience or knowledge in business is an added advantage. It will help you in making sales, communicate and build rapport with customers
- As it is our company's business nature to deal with international customers, proficiency in any modern foreign languages (eg. French, Spanish) will be an added bonus but not a requirement
- Friendly and have good interpersonal skills
- Motivated
- Enthusiastic
- Reliable
- Self
- Willingness to learn and to be involved in multiple business functions
Desired Qualifications:
- 5 GCSE and above (including Maths and English).
- Diploma and/or degree in IT is preferable. However, all applicants will be considered
- Fresh graduates are strongly encouraged to apply
- If you are young parent looking for flexible working hours to work around your child care, we can offer part time placement.
Why join us?
- Competitive salaries, a comprehensive pension scheme, and superb learning and development opportunities
- 28 annual leaves including 8 bank holidays
- Bus stop is within walking distance and the Guildford train station is nearby
- There is onsite parking
Company Profile
Work Remotely
- No
Job Types:
Full-time, Permanent
Salary:
£1,500.00-£1,800.00 per month
Benefits:
- Casual dress
- Company pension
- Onsite parking
- Work from home
Schedule:
- Monday to Friday
- No
COVID-19 considerations:
Remote interview process
Ability to commute/relocate:
- Guildford, GU1 1UY: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Work Location:
In person
More jobs from FootfallCam
-
Business Administration Placement
Guildford, United Kingdom - 2 weeks ago
-
Business Administration Apprentice
Guildford, United Kingdom - 2 weeks ago
-
Business Administration Apprentice
Guildford, United Kingdom - 1 week ago
-
Sales Consulting Assistant
Guildford, United Kingdom - 2 weeks ago
-
Business Administration Apprentice
Guildford, United Kingdom - 2 weeks ago
-
Business Administration Assistant
Guildford, United Kingdom - 1 week ago