- Telephony and e-mail correspondence.
- Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximize output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.
- Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.
- Managing fault attendance feedback from our Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.
- Liaising with various third parties to ensure faults are appropriately managed.
- Liaising with our customer to deliver their contract requirements.
- Escalating risks or issues to a Senior Fault Coordinator or Team Leader
- Precision & Accuracy: Exceptional attention to detail when managing data entry and updating internal systems.
- Digital Literacy: Proficiency in Office 365, including managing high-volume email correspondence and maintaining organized spreadsheets.
- Operational Communication: Strong verbal and written communication skills, with the ability to act as a bridge between customers and field engineers.
- Practical Problem-Solving: Ability to analyse information and provide logical solutions in a fast-paced operational setting.
- Associate
- Contract
- Customer Service, Administrative, and General Business
- Industries: Technology, Information and Media, Appliances, Electrical, and Electronics Manufacturing, and Telephone Call Centers
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Service Coordinator · Location: Poole · Job Type: Full-time · Salary: £28,000 – £33,000 DOE · About the Role · As a Service Coordinator, you will be at the heart of the service operation, acting as the key link between customers and the engineering team. You'll manage reactive ca ...
Poole £26,000 - £42,000 (GBP) per year1 day ago
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Service Coordinator · Location: · Poole · Job Type: · Full-time · Salary: · £28,000 – £33,000 DOE · About the Role · As a Service Coordinator, you will be at the heart of the service operation, acting as the key link between customers and the engineering team. You'll manage react ...
Poole, England £26,000 - £42,000 (GBP) per year1 day ago
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We are looking for an experienced Service Administrator to join our team and help us deliver exceptional support while growing our business.We offer a career path with endless opportunities in a fast-growing company that values your skills and supports your growth. · ...
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We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. · We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office i ...
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We are currently looking for a vibrant driven and focused individual to join our operations team as a Service Coordinator. · This is a key role within the team and will be focused on supporting our internal and external customers with all aspects of repairing customers equipment. ...
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We are working with a well-established manufacturing, distribution company who are currently seeking a Customer Service Coordinator to join their friendly, busy team based at their office in Poole. · The customer service team are responsible for ensuring a smooth customer journey ...
Poole, Dorset1 week ago
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Bournemouth1 week ago
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+We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team.+ · +This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Lev ...
Bournemouth1 month ago
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We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. · ...
Bournemouth, England1 month ago
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We are currently looking for a Property Services Coordinator to join our fast-paced operations support Team working in our Hurn Office on a Permanent Basis. · You'll enjoy receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance wo ...
Hurn, Christchurch1 week ago
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We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Hurn Office on a Permanent Basis. · Key responsibilities include receiving work orders and scheduling work diaries for trades employees comp ...
Hurn2 weeks ago
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This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship. You will play a key role in delivering an outstanding colleague and visitor experience working ...
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Royal Voluntary Service has an opportunity available for a Service Coordinator to join their team in the Bournemouth area. · Assisting the Service manager for effective running of Home Library Service · Liaise with local library staff and RVS volunteers around reading materials · ...
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Providing front of house assistance within the Lantern Trust Community Hubs acting as a central point of contact for customers and partner services. · Create a welcoming environment while supporting the day to day operations · ...
Weymouth4 weeks ago
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We are a leading provider of environmental and sustainability services to the construction sector. · Coordinating our team of engineers, technicians, and subcontractors. · Coordinating the delivery of services to clients, from order acceptance through to invoicing. · ...
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We are looking for a Customer Services Coordinator to join our UK Customer Service team at Wyke.This role will ensure that every order is processed shipped and delivered accurately on time and in full compliance with export regulations. · ...
Castleton3 weeks ago
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Lead a passionate team and be part of an innovative company on the rise. · The role blends customer service, technical problem-solving, and service administration. · (Provide soft servicingand remote troubleshooting to resolve customer issues without the need for an engineer visi ...
Salisbury £26,000 - £30,000 (GBP)1 month ago
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We're looking for an organised leader who thrives in a fast-paced operational environment! · This role plays a crucial part in keeping our hospital moving - ensuring patients flow smoothly across sites. · Leverage your leadership skills to lead Portering Supervisors & team. · ...
Southampton1 month ago
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We are looking for a Patient Services Coordinator to support our patients in accessing healthcare professionals. The successful individual will possess excellent concentration skills and have previous experience in an administrative role. · Summarising medical correspondence · Da ...
Christchurch BH ET2 weeks ago
Customer Service Coordinator - Poole - Randstad Enterprise
Description
This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Randstad Enterprise
Job title - Fault Coordinator
Location: Poole
Contract length: 9 months (potential temp to perm)
Full time office whilst training, 4-5 months. Then 2 out of 4 shifts can be at home as long as confirmed with the manager.
Rate: £15.88 per hour PAYE
Hours: We are a 365 24/7 department, the shifts rotate through weekends and bank holidays.
Shift rotation: 4 on 4 off shift rotation 6am – 5:30pm / 7am – 6:30pm / 8am – 7:30pm
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for a Fault Coordinator on behalf of a global leader in intelligent traffic systems.
The Role:
This role is responsible for the effective handling of faults in line with our customer's contract requirements working on a prestigious and essential availability-based traffic signal maintenance contract.
You will develop an expert understanding of our customer's requirements and support our London Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department within the company, with both internal and external customers.
Responsibilities:
Key Skills and experience required:
RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on the below or -
If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
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Service Coordinator
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Service Coordinator
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Service Coordinator
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Service Coordinator
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Patient Services Coordinator
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