Service Performance Officer - Middlesbrough, United Kingdom - Middlesbrough Council

Middlesbrough Council
Middlesbrough Council
Verified Company
Middlesbrough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Reference:
R0003044


Service Area:
Environment


Directorate:
Environment and Community Services


Salary:
£32,020 - £33,820


Hours: 37 hours per week


Contractual Status:
Permanent

Are you passionate about discovering new ways to working and you want to support the people of Middlesbrough? This just might be the job for you

Within our service, we truly live our values and incorporate them into everything we do.

We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.


A great opportunity has arisen within our Central Support Team for a good communicator who is enthusiastic, self-motivated, and conscientious.

Experience in working with computer systems and enjoys the challenges of improving IT systems is an essential part of this role.


What you will be doing:

  • Manage a small customer focussed/professional team and undertake activities predominantly working with an Operational workforce within Waste Services, Area Care, Highways Building Cleaning and Catering._
  • Coordinating the Work Force Development / LMS Systems throughout Environment and Community Services._

  • Experience in working with computer systems and enjoys the challenges of improving IT systems is an essential part of this role.

    _
  • Lead the team to develop and implement training opportunities to our staff and devise best practice with our suppliers and colleagues._
  • Collaborate with all levels of the organisation and external stakeholders._
  • Support with budget management across the service._
  • Measuring success and providing operational performance information._

What you must have:

  • Excellent coordination and organisational skills and ability to work in a highvolume environment._
  • A Passion to achieve positive results for the people you engage with._
  • A collaborative approach to working with excellent interpersonal and listening skills._
  • Creativity to help develop and maintain the service provided and problem solve issues that arise daily. Supporting IT Systems_
  • Flexibility in your approach to meet customer engagement and the needs of the service._
  • Integrity in your approach, being respectful and doing things in the right way and maintain confidentiality._


Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate) new staff joining Middlesbrough can expect a warm welcome from the teams.

If you require any further information on this role, please speak to Alison Micklewright in the first instance.


Closing date:
Friday 5th May 2023 by 12 midnight

Salary:
£32,020.00-£33,820.00 per year


Benefits:


  • Company pension

Ability to commute/relocate:

  • Middlesbrough,

North Yorkshire:
reliably commute or plan to relocate before starting work (required)


Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
In person


Reference ID:
R0003044
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