Customer Care Advisor Apprenticeship - Cardiff, United Kingdom - Alcumus Group

Alcumus Group

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employment Type: 18 Month Apprenticeship

Location - Nantgarw, Cardiff. We are a hybrid team with a minimum requirement for you to be in the office three a week. The other 2 days you can 'work your way'.

Salary - £16,500 with achievable team bonus

Working hours - Monday to Friday 8am - 4pm or 9am to 5pm. No weekends

An incredible opportunity to join our Customer Care team in a rapidly growing company, Alcumus We are offering two apprenticeship roles that sit within our customer care team and is vital to the daily operations of Alcumus SafeContractor.

If you are great at problem solving, ambitious, hardworking and looking for a fantastic opportunity to learn and grow with a market leading business that is experiencing year on year growth then this might be the role for you

SafeContractor is the UK's leading Health and Safety Accreditation scheme that allows us to showcase capability and provides our clients with confidence in their business by helping them to reduce risk in their supply chain, committing to ethical best practice and sustainable business growth.

During this 18-month apprenticeship you will gain 'on the job' experience, develop new skills and contribute to the growth of the company.

You'll enrol onto a course completely tailored to your experience and abilities, with allocated time for you to study in our Cardiff Office and you'll be supported throughout your learning by Coleg Y Cymoedd, your line manager and the Future Talent Business Partner at Alcumus.

You'll support our customers through their accreditation process with Alcumus.

We aim to deliver the highest standard of service to our valued clients at all touch points of their journey.

We realise we are all far better working together, not only with our immediate team but also wider business areas.

We're always collaborating, sharing ideas and knowledge to help improve our working environment... and that's where you come in

What that means day to day

Provide bespoke solutions in line with individual customer needs.
You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience.
Inform customers of ways they can gain value from their membership with us from other Alcumus products and update them on additional membership benefits.
Share knowledge within the team and contribute within team meetings.

(Full training will be provided on all of the above)

What you'll need to be successful
If you're someone with great communication skills, the ability to build good relationships with peers and external stakeholders, and have a desire to work in a company where you will be able to continue learning, this is a great opportunity launch your career in the world of customer service

Desirable:

Previous work experience within Retail, Customer Care or Call Centre environment would be an advantage but not required.

What you'll get in return

FOR THE HERE AND NOW - We provide a mature and flexible 'work your way' culture, generous holiday allowance, a 'giving day' to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you're physically and mentally unwell.

FOR FUN - You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it's important to us that everyone contributes to an environment that is positive and full of laughs. We've always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

Sound interesting so far?

What you can expect if you apply:

An interview process consisting of:
An initial discovery call with the recruiter
A first stage interview via Microsoft Teams
Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

About Alcumus

Who we are:

By this point, you'll likely have decided if the role sounds up your street, but what about Alcumus as an employer?

Time to introduce ourselves

We believe that everyone should be able to go home safely from work every night, so we've made it our mission to build risk management solutions that are far beyond simple box ticking exercises, instead embracing new and evolving technology that will support our clients to keep their workforce safe.

We're a PE backed, high growth business that sets ambitious goals, moves at pace, and fails fast. We believe that if you look after your people, they look after everything else,