Customer Relationship Management Executive - Marlow - SAS

    SAS
    SAS Marlow

    2 weeks ago

    Default job background
    Description

    Lead a team of Customer Success Managers to support customers in the Public Sector/Life Sciences across UKI and the Nordics.

    Salary: £60,000 - £80,000 per year

    About the Job

    The Customer Success team is critical to SAS's long-term customer relationships. We're looking for a Manager, Customer Success to join this team and drive value for our customers.

    Key Responsibilities

    • Oversee a team of Customer Success Managers managing Public Sector/Life Science accounts, determining fair territory assignments, setting performance goals, and establishing priorities.
    • Develop procedures and guidelines for comprehensive territory and account management processes.
    • Collaborate with cross-functional teams to enhance the customer experience and improve sales strategies.
    • Participate in customer calls, identify goals, evaluate account needs, and design strategies.

    Requirements

    • Bachelor's or Master's degree in Business, Marketing, Computer Science, etc.
    • Previous experience in customer relationship management, sales, or marketing.
    • Fluent English language skills; additional Nordic languages an advantage.
    • Knowledge of complex software products, solutions, services, and acquisition cycles.

    Diversity and Inclusion

    We celebrate diversity and strive to create an inclusive workplace where everyone can contribute their unique talents and perspectives.



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