Catering Manager - Battersea

F E N D A L E G R O U P · WE ARE · HIRING · CATERING MANAGER · We are a catering events business that incorporates several different brands · within it. The Fendale Group comprises of Caiger & Co, Spoilt for Choice, The · Pie Man, Sophie Wright Catering and Archies. We deliver a ...

Job description

F E N D A L E G R O U P

WE ARE

HIRING

CATERING MANAGER

We are a catering events business that incorporates several different brands

within it. The Fendale Group comprises of Caiger & Co, Spoilt for Choice, The

Pie Man, Sophie Wright Catering and Archies. We deliver a diverse range of

events, from private weddings, bespoke dinner parties for high end corporate

clients to workplace catering and more cost-conscious options. Our Chelsea

shop has served the community for over 40 years, offering a unique

perspective on all aspects of the catering industry.

We are seeking a Catering Manager to join our Spoilt for Choice desk. Spoilt for

Choice specialises in delivering healthy, fresh, and delicious catering to

workplaces across London. This is a full-time role based at our Battersea office,

where you will join a dynamic team of chefs and event planners. As Workplace

Catering Manager, you will play a pivotal role in leading and managing our

catering operations, ensuring exceptional service for clients throughout

London.

If this sounds like you, we would love to hear from you. Please email:

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7799About You

You are an energetic and organised professional with a passion for delivering

exceptional catering experiences. Your background includes hands-on experience

with catering systems such as SLERP, and you are confident managing online orders

and event logistics. You thrive in fast-paced environments, demonstrating strong

administrative abilities and meticulous attention to detail when handling inboxes,

processing orders, and maintaining accurate records.

Adaptable and resourceful, you are comfortable working both independently and as

part of a dynamic team of chefs and event planners. Your excellent communication

skills enable you to build strong relationships with clients and colleagues, ensuring

tailored solutions and outstanding service. Technologically savvy, you are proficient in

website management and CRM systems, and you embrace new challenges, whether

assisting with warehouse tasks or supporting major events on-site.

Above all, you are committed to upholding the highest standards of client satisfaction,

teamwork, and operational excellence, making you an ideal fit for the Spoilt for Choice

desk at The Fendale Group

Key Skills Required

• Experience with Catering Systems: Proficiency with platforms such as

SLERP for managing online orders and event logistics.

• Strong Administrative Abilities: Diligence in handling administrative tasks,

including managing inboxes, processing orders, and maintaining

accurate records.

• Ability to Work Under Pressure: Capable of meeting deadlines and

thriving in a fast-paced environment.

• Teamwork and Independence: Comfortable working both independently

and collaboratively within a team of chefs and event planners.

• Excellent Communication Skills: Able to communicate clearly with clients

and colleagues, delivering tailored solutions and exceptional service.

• Technical Proficiency: Confident using technology for online orders,

website management, and CRM systems.

• Adaptability: Willingness to assist with various tasks, including warehouse

and packing jobs, as required.

Working Hours

• Monday to Friday, 8am–4pm, based at our Battersea office (one day from

home after passing probation)
• Flexible working hours

• Occasional on-site work for major events

Key Responsibilities

Client Relationship Management

• Develop and maintain relationships with a wide range of existing clients,

while proactively seeking new opportunities.

Event Planning & Coordination

• Quote, plan, and manage catering events, ensuring all logistics align

seamlessly with client expectations and team capabilities.

Administrative Management

• Manage the admin inbox, respond promptly to inquiries, and process

orders via email, telephone, and the website.

• Log inquiries accurately in the CRM system and prepare corresponding

job sheets.

Collaboration with Team

• Work closely with the culinary team to ensure both standard and bespoke

menus meet clients' needs.

• Brief the kitchen on special requests, allergens, and deadlines during

weekly team meetings.

• Support the facilities and warehouse manager to pack and deliver orders

correctly.

Website & Menu Management

• Oversee website backend management, ensuring allergen information

and menu choices are accurate and up-to-date.

• Manage dish availability and ensure the online experience meets

customer expectations.

Event Logistics & Operations

• Ensure smooth handovers to the event operations team, guaranteeing all

staff and logistical requirements are in place for each event.

• Monitor the correct handling of allergen information for each order and

event.
• Support Warehouse Managers in the packing and loading of orders

Tender & Proposal Management

• Contribute to the creation of new tender documents and Service Level

Agreements (SLAs) for corporate clients and office spaces.

• Assist with the tender process, ensuring alignment with client needs and

company capabilities.

Supplier Liaison

• Recommend and liaise with approved suppliers, ensuring their products

and services meet client expectations.

• Help define clients' catering requirements and manage supplier

relationships to ensure quality service delivery.

Benefits

• £32,000 per annum, with paid overtime for evening and weekend events

• Access to an experienced, supportive team and comprehensive training

• Opportunities for professional development and skill-building

• Coaching and mental health support

• Daily fresh lunches prepared by our chefs

• Flexible working hours

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Flexitime
• Health & wellbeing programme
• Work from home

Work Location: In person