Trainee Service Advisor - Norwich, United Kingdom - Volvo Truck and Bus South & East

Volvo Truck and Bus South & East

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Trainee Service Advisor

Salary up to £11 per hour

Monday to Friday - 0900hrs to 1700hrs (1/2 hr unpaid lunch)

Training will be given:

To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
To carry out the Service Department's invoicing and administration systems efficiently.
To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
To inform customers of completion times and payment methods.
To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
To ensure all customer complaints are courteously and efficiently handled and processed.
To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
Effectively plan activity levels to include regular account maintenance visits and target account visits.
Promote Volvo Trucks in terms of its products, services and value at all times

Key Skills / Competencies:

If you have had exposure of any of the following skills, then this would be advantageous but not essential:

Familiarisation of booking times
Familiarisation of vehicle parts.
To keep up to date with product development by reading relevant information and technical note issued.
Good communication skills, both written and oral.
Excellent IT knowledge, although training will be given on inhouse systems

Benefits:

Contributory Pension scheme matched up to 5%
Health cash plan with access to dental insurance
Extended maternity/paternity & adoption leave
Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
Cycle to work scheme
Cash plan savings scheme
Ignition electric car scheme