Financial Operations Team Leader - Wells, United Kingdom - Fusion Recruitment
Description
My client, a local housing authority, is recruiting for a Team Leader for their Financial Operations department.
The purpose of the role is to ensure that all payments received by the organisation are completely and accurately posted onto the company ledgers and systems in a timely manner.
Key Accountabilities
Ensuring that all postings and allocating of daily receipts to accounting systems and/or customer accounts are completed on timely basis.
Assisting with the implementation of annual rent review process. Liaise with Local Authorities.
Ensuring annual update of rents onto the housing management system as well as updating this with rent changes where there is a change in tenancy.
Ensuring all sales invoices are produced and despatched in a timely manner within KPI agreed timescales. Property, tenant recharge, garage rents and service charges are accurately loaded onto the housing management systemMaintain sales ledger/Housing system integrity including reconciliation of Sales ledger with other systems
Leading direct debit system, overseeing Income Accounts officers in:
- Setting up and maintaining direct debits on system so that customers can use this method to pay
- Posting direct debit payments onto customer accounts in the system ensuring that all are accurately posted and reconciled
- All DD's are recalculated correctly on the Housing system
- Collection of DD's in a timely manner
Processing write-offs/write-ons onto system depending upon appropriate authorisation
Ensuring that the housing management system is used fully in line with company policy
Investigating exception reports and clearance of any suspense items
Provide credit control service to the business; sending out reminders for unpaid bills and chasing payment where appropriate, including:
- Monitor the debt lists on a monthly basis and follow Aster Group's Debt Recovery Policy & Procedure in a timely manner.
- Arrange and monitor affordable repayment plans with customers.
- Record all contact with customers or their representatives.
- Liaison with leaders on all cases requiring addition specialist advice or support.
- Liaison with leaders as required and selection of cases recommended for write off.
Creation of new Properties and Customers debtor accounts on relevant systems.
Leading the Financial Operations officers/administrators in accordance with the Group's management procedures and guidance. Including but not limited to appraising staff, holding regular one-to-one meetings, training and staff development and workload of both self and team
Monitor and report performance of self and team against agreed Key Performance Indicators
Encouraging a can-do attitude and culture of service improvement
Involvement and/or leading in adhoc and system/service improvement projects
Month end reconciliations
Promote the best use of the systems; analyse system use and identify and recommend improved and more efficient ways of working
Ensure a full suite of procedures are complete and current for all processes
Interaction with internal departments to seek best practice of working and improvement to across group processes
Lead and/or participate in projects and system implementations or developments as necessary. To represent the rent accounting/sales ledger teams through these projects and ensure that any impact upon these services is considered
Any other reasonable requests as required by Head of Financial Operations/Assistant Director of Financial Operations and Management Accounting
Experience and Qualifications
Educated to GCSE Standard (or equivalent), including passes in English and Maths
Desirable 2 "A" levels, Line management experience
Commitment to continuing professional development
Working with computerised accounts systems and able to pick up new I.T. systems quickly
Have experience of working in a sales ledger environment
Experience of a credit controller role and recovery of debt
Reasonable level of IT skills, including proficiency in Microsoft Office suite (excel, Word and Outlook) and CRM databases
Ability to organise and prioritise work, often under pressure.
Excellent attention to detail.
Ability to reconcile complex accounts
Ability to work as part of a team.
Able to
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