Credit Administrator - Northampton, United Kingdom - FRS Ltd

FRS Ltd

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an excellent opportunity to join a dynamic and expanding employer based in Northampton.

Purpose:
Support the Collections Team with the day to day administration of third-party relationships.

Work in a fast-paced environment to address and resolve issues via all channels, in collaboration with the team.

Deliver against KPIs by taking ownership and supporting continuous improvement.

Key Tasks:

Follow processes for instructing and closing the instruction of debt recovery partners
Analyse status reports to identify and take ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
Process cash files from debt recovery agencies and review invoices for sign off
Send communications to Customers through various channels
Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
Accurately record and log interaction with customers and suppliers
Support the Collection team with overflow calls
Create effective professional relationships with key stakeholders across the business, internally and externally
Maintain knowledge of updated company processes and policies
Meet regularly with line manager to give feedback to help improve customer service, response time and the staff experience
Supports the company 'one team' culture