Resident Services Assistant - Twickenham, United Kingdom - Ibis Styles Heathrow East

Description

Resident Services Assistant:


Food & Beverage - Ibis Styles Heathrow East:


Contract:

Part time**
Salary:£9.50
:
Opened in December 2019, Ibis Styles is the 4th Accor property within Splendid Hospitality Group's portfolio. Situated on Great West Road, Hounslow; the hotel has taken inspiration from the architecture of West London's Golden Mile.

This stylish 125-guest room hotel features glamourous Art Deco interior throughout combined with everything you expect from Ibis Styles including comfortable SweetBeds, creative design, a friendly team and great rates.

With a variety of guest rooms including doubles, twins, triples and an interconnecting room with sofa beds available; the hotel is ideal for business or leisure travellers visiting West London.

Set 4 miles from London Heathrow Airport, there are many great attractions within easy reach.

The hotel also features everything you need for a comfortable stay, including triple glazing, eliminating any noise from traffic and overhead planes, free Wi-Fi, and black out curtains in the room - promising a great sleep whatever the time of day.

We are looking for a Resident Services Assistant to support and complete the day to day tasks of the departmental operations.

You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

What We Offer:

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in.

You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you'll have the opportunity to explore the business with various career options.

In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• 24/7 Employee Assistance Programme for you and your family

About Us:

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.


Role in our Family:

As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure mínimal impact on resident service.

This is not an exhaustive list but gives an insight to what is involved.


What Happens Next:

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.