Team Administrator - Bognor Regis, United Kingdom - Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust
Sussex Community NHS Foundation Trust
Verified Company
Bognor Regis, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for an enthusiastic, motivated administrator to join our busy appointments team working within the Coastal Sussex Integrated Musculoskeletal Service (CSIMS).

The role initially will be 6 months but there is a possibility of extending this.

CSIMS is made up of a collection of rehab services - MSK, Physio, PACE (pain service), Rheumatology and Imaging.


Within the appointments team we make, cancel, amend and monitor all the clinic appointments for patients attending the above services excluding imaging.

There will be a lot of patient contact over the phone and using SMS systems for communication.

a) Provide an efficient and effective administrative support to the CSIMS
services.

b) Office administration, assisting with documentation and ensuring all clerical aspects of the service run smoothly.

e) Essential to the role is proficiency or ability to learn a variety of IT
f) Excellent use of English language is also required.
g) Good interpersonal skills and ability to communicate at all levels are required for liaising with colleagues, clinicians, IT support.


As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently.

We employ over 5,000 full and part time staff, and provide community services to a population of 1.3 million people.


Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.


SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people's own homes, GP surgeries, schools and other community venues across the region.


Our vision is to provideexcellent care at the heart of the communityand achieving the highest level of service is our top priority.


  • Book, amend and cancel patient appointments using the computer based booking system and the telephone call handling system
  • Patient contact
  • Monitor waiting lists as part of a team
  • Contribute to reducing the number of long waiters the service has
  • Complete tasks
  • Where asked to help other hubs
  • Arrange cover for clinics within the constraints notified by the Admin Lead.
  • Change clinic templates on the patient administration computer system as required for annual leave, training days and conversion of appointment slots under the direction of the Admin Lead.
  • Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.
  • Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.
  • Take responsibility for liaising with professional colleagues to avoid
unnecessary delays in the referral process.
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