Service Advisor - Bristol, United Kingdom - Carbase

Carbase

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Reference
BWMSA0723

Salary
£22,000 - £26,000/annum

Job Location:

United Kingdom
England
South West England
Bristol
Bristol

Job Type
Temporary

Posted
12 June 2023

12 MONTH MATERNITY SERVICE ADVISOR NEEDED:

_ Salary:
_ _£22,000 to £26,000 (Depending on Experience)_

_ Contract:
_ _Full-time, Temporary: 12-Month Contract covering Maternity_

_ Hours:
_ _45 hours a week average

Monday to Friday 08:00am to 17:30pm, and alternate Saturdays 08:00am13.00pm (as per rota)._

Planned Start Date: 04/09/2023

Carbase is a family-owned business that over the last 20 years has grown into the largest, independent pre-owned dealership in the South West.

We're looking motivated, welcoming, and positive personality to join our busy Bristol Workshop on a 12 month contract covering maternity leave, to help us keep achieving our service goals and giving the customer experience that we're known for.

Working with our technician team to book in our customers for repairs and services, you'll keep the workshop workflow and help us hit and exceed our targets

What you'll be doing:

Greeting our customers and listening to their requests, taking note of all issues, and answering their queries
Liaising with our technicians you'll schedule appointments and book in repairs and services.
Keeping our customers updated with progress reports and followup calls, making sure expectations are being set, succeeded and surpassed where possible.
Processing customer payments, providing cost estimations
While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
Maintaining and developing relationships with customers, ensuring repeat business and customer retention
While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we're the service to choose again.

What you'll need:

Good standard of English and Maths: GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent.
Full UK Driving licence
Excellent interpersonal skills both verbal and written, with a passion to deliver exceptional customer service
While able to work on own initiative and to prioritise workloads
Good IT skills including MS Excel, Word, Outlook
Able to quickly establish and build rapport with our customers
Previous experience in a customer service role, ideally working to targets
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

Benefits of working with us:

-
Great annual leave: 31 days including bank holidays increasing to 35 over 5 years
-
'Refer a Friend/Family' scheme with a £500 - £1000 reward

-
Development & progression opportunities: