Mortgage Administrator - Norwich, United Kingdom - Commercial Trust Limited

Description

Commercial Trust are looking for new Mortgage Account Manager to join our fast growing Norwich based team to help continue our expansion plans into 2024 and beyond


What can we offer our Mortgage Account Manager?

• A starting salary of £23,930 (Pay scale up to £28,280 depending on performance)
• Company contributed pension of 8% with Standard Life
• Private medical health care with BUPA
• Death in service benefit
• Career progression (some of our best Mortgage Account Manager have moved into our sales and management team)
• 25 days holiday plus an extra day for every 5 years' service (max 30 days)
• Full training and support with the additional opportunity to study for CeMap, which we will fund for you.

Sound good? This could be the position for you, so read on for more details.


What does the Mortgage Account Manager job look like?
As a Mortgage Account Manager, you will have a varied role, where your responsibilities will include:

• Regular contact with our landlord clients keeping them informed throughout the process
• Following case progress through the completion process to legal completion and beyond
• Chasing and assisting solicitors involved in the process to ensure we give a world class service
• Reviewing and uploading client documents to lender websites
• Managing your diary system to monitor and progress cases, chasing when appropriate
• Working within prescribed policies, procedures and practices
• Updating and maintaining data so that systems and case files are accurate at all times

What we look for from our Mortgage Account Managers

Values

Honesty - We will only recommend a product that benefits the client


Integrity - Our clients faith in our service should prevail throughout their business life and our advisors will strive to fulfil the demands their trust deserves


Fairness - We will not recommend an unsuitable product to our clients for our financial gain


Transparency - We are forthright and clear: no hidden costs, no surprise product terms


Service

Knowledge - Our employees are specialists and can often find solutions where others can't


Dedication - Our employees work tirelessly on client cases to achieve the right outcome for our clients


Commitment - We are not a transactional business, building a long term relationship with you means success for us both


People

Efficient - We analyse the most effective route to hit client deadlines


Informed - Clients often have years of experience. Our insights and knowledge must go beyond that to add value - and they do


Helpful - Our clients should expect to deal with diligent, courteous and friendly individuals when they work with us


What are we looking for from our Mortgage Account Managers?

You must:

• Be driven and selfmotivated
• Have the ability to multitask
• Be able to work towards and deliver to targets and deadlines
• Be able to deliver excellent client service
• Be exceptionally well organised
• Share our values and attitudes
• Aspire to the highest professional standards

Experience in finance is
not essential, as
you will receive full training. We want people with drive and the desire to deliver world-class client service. That way we ensure that our landlord clients have the best possible outcome and experience with Commercial Trust.


About Commercial Trust

Job Types:
Full-time, Permanent


Salary:
From £23,930.00 per year


Benefits:

• Casual dress
• Company pension
• Life insurance
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:
In person