Team Administrator - Norwich, United Kingdom - Norfolk and Suffolk NHS Foundation Trust

Norfolk and Suffolk NHS Foundation Trust
Norfolk and Suffolk NHS Foundation Trust
Verified Company
Norwich, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have excellent administrative skills, communications skills, a keen eye for detail?

Can you effectively manage multiple tasks / priorities?

Do you have experience of managing detailed complex information / maintaining a strong degree of confidentiality?

If you have said 'Yes' to the above, then we might have the role for you.


We are seeking a dynamic, organised individual to support our Central CAMHS U14s Team within CFYP as a Team Administrator.


This role will involve a range of administration duties to meet the needs of our clinical teams and service users.

Specific responsibility will be placed upon business process, referrals, data entry and performance compliance. Previous experience of IT systems is desirable. In addition, you will demonstrate teamwork skills and a commitment to the provision of a positive service user experience.


The successful applicant must be able to demonstrate their skills to meet the requirements of the role; we encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust's values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone.

Our successful applicant will be joining an established high-performing Team, who are continually working hard to support Young People in need of our Services.


Experience of working in an NHS or Health Care Setting and having administration experience would be an advantage, however not essential.

The roles and responsibility of this post include but not exclusive to:

  • Updating the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given
  • Managing incoming calls
  • Liaising with other teams
  • Supporting Clinicians to maintain electronic patient records.
  • Typing of letters
  • Maintaining and monitoring spreadsheets
  • Collating and distribution of reports
  • To raise agendas, take and process minutes for teams
  • Scanning / photocopying
  • Reception cover/ duties
  • Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality


Our values and behaviours here at NSFT are a set of guiding principles we endeavour to live up to every day.

They aim to ensure that people have the best possible experience of mental health care. They also aim to ensure that our staff have the best possible experience of working for our Trust.

More than 1,300 service users, carers and staff worked together to create the values. They set out our ambition always to be 'Working together for better mental health'.


We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

We are an Equal Opportunity employer committed to a diverse workforce.


Benefits included with this role are:

  • NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

  • NHS discounts and many more.
Communication


Answering the telephone, if required, directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner, dealing with enquiries and maintaining Customer Service standards at all times.

Knowledge & Training

Undertaking professional development as identified in Appraisal and Supervision.

Data entry and retrieval into/from Trust Electronic Systems, to support data quality and Locality Business performance.

Typing, minute taking, diary management.

General

Sorting and distribution of incoming and outgoing mail.

To receive and process information from the teams including typing, photocopying and faxing documents.

Maintaining Filing systems as per Trust Policy and Procedures.


To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Locality Business/ Administration Manager or their deputy.

Attending meetings as required and appropriate to the role.


To undertake any other appropriate tasks as requested by the Locality Business/ Administration Manager to meet the needs of the Service.

Please see attached job description and person specification for more information on the main responsibilities.
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