South West Estates Coordinator - Cinderford, United Kingdom - Barnsdales Fm Ltd

Barnsdales Fm Ltd

Verified Company

Cinderford, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Barnsdales FM are looking for a dynamic, positive, and experienced Coordinator with experience in property maintenance/health & safety background to lead our site teams in Gloucester.

These sites support vulnerable adults with learning difficulties, whilst we are not involved in the support directly, we are responsible for the safety, maintenance, and quality of accommodation on site.

We work closely in support of our client, which means we need to be flexible in our approach and the team need to be mindful of the positivity we can portray in assisting others.

Our focus is both planned and reactive maintenance, utilising the skills and knowledge base on site, sub-contracted services, liaising on job tickets, helpdesk support and financial planning.

Main function and scope of position:

Responsible for co-ordinating planned and reactive services delivery within assigned communities
Ensuring services are delivered in line with contract agreement and SLA's
Reporting on operational performance compliance, WIP and financial / cost recognition
Work closely with the community, reflecting our joint commitment to partnership working

Main duties include but are not limited to:

Operate as the focal point for assigned communities
Develop and maintain long term relationships with stakeholders in the communities
Ensure that all properties are receiving the appropriate level of service, in compliance with the contract agreement
Manage multiple workstreams including planned and reactive maintenance, ensuring that key stakeholders are regularly updated and any impact upon communities is kept to a minimum
Monitor service performance and provide management reports at designated intervals
Arrange and coordinate internal and external engineer visits for repairs and maintenance
Source goods and services to aid delivery of our service obligations
Be visible in communities, ensure that works and facilities are audited and reviewed for quality / address and communicate issues as necessary
Oversee training for all Barnsdales FM staff within assigned communities
Ensure costs are recognised and collated as directed by the national accounts manager
Communicate and feedback on customers' needs to the business
Work in a way that reinforces our commitment to partnership working displaying empathy, understanding and transparency in all areas of service delivery.
Meet with key stakeholders and accurately minute meetings which have clear actions
Create and maintain strong relationships at all levels with key client stakeholders
Work closely with Barnsdales FM colleagues to ensure customer expectations are appropriately managed and met
Attend training and professional development opportunities as identified and agreed
Identify and provide solutions to meet client needs and overcome problems or issues
Ensure reports and internal administration is delivered on time and to the required standard

From time to time, you may be asked to assist in tasks over and above your roles and responsibilities. You will be expected to adapt and carry out the task given professionally and efficiently, with full support.

Your responsibilities may change over time to support the needs of the business and our customers.

Key Performance Measures relevant to the position: To be agreed as part of annual performance review.

Salary:
£27,000.00 per year

Schedule: