Customer Service Executive - Wallsend, United Kingdom - DT Resourcing Ltd

DT Resourcing Ltd

Verified Company

Wallsend, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role

Record information on our CRM and maintain accurate records
Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
Think on your feet and provide innovative solutions to our customers' requests
Liaise with Energy Suppliers to ensure a prompt resolution of customer queries
Work closely with other departments to ensure all aspects of the customers' requirements are met

Key Skills Required
To be considered for this role, we would love you to have:

Experience of working in a Customer Service role within an Energy Supplier or Consultancy
A passion for excellent customer service
The ability to communicate effectively with a range of Stakeholders and Customers
Analytical skills enabling you to identify root causes and proactively resolve issues
A confident, resilient and articulate nature
Be able to work well both on your own and as part of a dedicated team
Ability to plan and organize time and tasks effectively.
Adaptable to change

Salary:
Competitive

Schedule:
Monday to Thursday 08:4- 17:10 and Friday 08:4- 16:00

Office based role only

Experience:

B2B energy industry experience is essential

Job Types:
Full-time, Permanent

Salary:
Up to £25,000.00 per year

Schedule: