Quality and Training Supervisor - Warwick, United Kingdom - Brave Human Capital Group Ltd

Brave Human Capital Group Ltd

Verified Company

Warwick, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quality and Training Supervisor

Location:
Warwickshire

Salary:
£28,000 - £35,000 DOE

Hours:
Full-Time

Our Client:

Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years.

Their team at the Central-South Warwickshire & Pershore Agency situated across four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden and Pershore are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.

The Role:

This is a great opportunity for someone passionate about delivering outstanding quality results through the robust and approachable training of individuals and teams.

You will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results.

You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you are all delivering excellent training to shape and develop all areas of the business.

Responsibilities:

Coordinate effective and efficient department training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management.
Adherence to key regulatory processes and controls.
Build and develop strong, nurturing relationships across the business to support efficient and effective delivery of business objectives.
Support continuous improvement across the business.
Support the Q&T Leader to identify and manage complaint trends and/or risk.
Establish and promote good risk management practices.
Motivate and develop reports and the wider team to ensure business objectives are met.
Support the Head of Operations to build on existing business culture and create a progressive, supportive and professional environment.
Monitor and deliver training and competency requirements.
Support the management of licenses within the agency to ensure they have a team of adequately skilled and monitored staff.

Skills and Requirements:

The ability to deliver high quality training for all roles in the business to ensure robust onboarding and continuous development for all employees.
Friendly, approachable and a rational and reasonable approach to managing risk across the business areas.
Experience in coaching individuals to support day to day activities but also proactively support development and maximise their contribution to the business objectives.
Minimum of Grade C in GCSE Math's and English (or equivalent).
Full driving license and access to your own vehicle.

Job Types:
Full-time, Permanent

Salary:
£28,000.00-£35,000.00 per year

Ability to commute/relocate: