Customer Service Advisor - Stanstead Abbotts, United Kingdom - Room at the Top Recruitment

Room at the Top Recruitment
Room at the Top Recruitment
Verified Company
Stanstead Abbotts, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

As a Customer Services Advisor, you will provide accurate and efficient product and service support to our client base and resolve any emerging problems that our customers might face.

The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high levels of customer satisfaction.

This is an exciting opportunity to work for our busy and well-established client based in Stanstead Abbotts. The role offers a salary of £21,000 - £24,000 pro rata depending on experience.

The working hours are 9.30am - 2.30pm Monday - Friday and our client offers hybrid working (currently 2 days in office and 3 days home), however the training period will be based in the office for around 4-6 weeks.


Responsibilities include:


  • Retain client accounts
  • Website design
  • Build sustainable relationships and trust with our clients through open and interactive communication and delivering positives
  • Go the extra mile to achieve increased customer satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Identify Upsell/ Cross Selling opportunities
  • Follow communication procedures, guidelines and policies
  • Ad Hoc Tasks


As a Customer Service Advisor, you may be required to undertake other duties or work at additional or other addresses from time to time as we may reasonably require meeting the needs of the business.


Skills required:


  • Excellent communication and presentation skills
  • Confident on the phone
  • Strong communication and negotiating skills
  • Professional telephone manner (will be required to speak to clients and members of the public)
  • Meticulous attention to detail
  • Strong organisational skills
  • Fast learner
  • Enthusiastic
  • Confident to use own initiative and work as part of a team
  • Experience using Microsoft and Google products (Word, Excel etc.)

Additional Information:


  • Hours of Work 9.30am 2.30pm Mon-Fri
  • Holiday entitlement 24 days per year plus bank holidays (pro rata)
  • Company Pension
  • Private Health Care
  • Full Car Breakdown Membership and benefits

Job Types:
Part-time, Permanent


Salary:
£21,000.00-£24,000.00 per year


Benefits:


  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Stanstead Abbotts, Hertfordshire: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
More jobs from Room at the Top Recruitment
See all jobs of Room at the Top Recruitment